Knowledge Base

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings. Acronis True Image uses the following ports: TCP ports 443 and 80 TCP ports 44445 and 55556 for login, activation and access to Acronis cloud TCP ports 58085 and 58081 for local mobile backup TCP and UDP ports 20 and 21 for backup to FTP...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

You can download new builds in your account as described here. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2019 Standard, Advanced, and Premium All editions support Windows...

Current products Viewing build number in Acronis True Image 2019 (Windows and Mac) In Windows: Select Account tab on the left panel. Check the build number: On Mac: Click Acronis True Image -> About Acronis True Image. Check the build number: Viewing build number in Acronis True Image 2018 (Windows and Mac) In Windows:...