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45992: Acronis Software: Troubleshooting application lockups
Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...
45632: Acronis Cyber Backup: virtual machine backup troubleshooting guide
This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...
45631: Acronis Software: Troubleshooting Application Crashes
Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...
63066: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Symptoms Backup or a different operation (replication, recovery, etc) fails with the following error: The archive is invalid or its type is unsupported Example of full error log: | error 0x4001fb: Failed to open the backup archive by the ID. | line: 0xa1d3981537c68833 | file: e:\235\enterprise\backup\impl\location_impl.cpp:821 |...
40040: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
By default, during an operation, Acronis Cyber Backup will save its temporary files to the \ProgramData\Acronis\Temp folder on the machine where Acronis Agent for Exchange is installed (during backup), or either on the Agent machine or Acronis Management Server machine (during browsing of backups and restore). You may want to change this if...
46575: Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
When troubleshooting LAN-free backup issues, you might be asked to collect VMware vddk logs. Virtual Appliance Open appliance command line shell (Ctrl+Shift+F2 while appliance GUI console is opened) or connect to appliance via WinSCP How to use the WinSCP utility to connect to the Virtual Appliance: click to expand Install the WinSCP utility...