Knowledge Base

インストールに関する問題をトラブルシュートし、解決する方法。 問題をトラブルシュートする際、なるべくAcronis製品の最新ビルドを使用することを推奨します。 インストール中に発生した問題をトラブルシュートするために、以下の手順に従ってください： 説明 で、インストールのガイドラインを確認します。 発生した問題が既知の問題 に入っているかどうか、チェックします。 問題をトラブルシュート、解決するために、トラブルシューティング へ進みます。 説明 Acronis Cyber Backup のエディションによって、製品のコンポーネントは様々な方法でインストールできます。使用する環境のサイズや構成によって、以下の一つを選んでください：　 対話型インストール (11.7) ヴェブ...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

The tables below list services and processes in various builds of Acronis Cyber Backup 12.5 For Acronis Cyber Protect 15 services and processes, see KB 65663 Acronis Cyber Backup 12.5 Build 12730 and higher Name Purpose Process Account used by the service ** Database (C:\ProgramData\Acronis) Logs (C:\ProgramData\Acronis) Port used by...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Cyber Backup products Expand All / Hide All This article applies to: Agentless backup using Agent for VMware or Virtual Appliance  Introduction This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Cyber Backup...

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill free...

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues. Follow these steps to troubleshoot issues with backing up to magnetic tape media: Get familiar with technology of devices and tapes in the About...

Symptoms Backup or a different operation (replication, recovery, etc) fails with the following error: The archive is invalid or its type is unsupported Example of full error log:  | error 0x4001fb: Failed to open the backup archive by the ID. | line: 0xa1d3981537c68833 | file: e:\235\enterprise\backup\impl\location_impl.cpp:821 |...

By default, during an operation, Acronis Cyber Backup will save its temporary files to the \ProgramData\Acronis\Temp folder on the machine where Acronis Agent for Exchange is installed (during backup), or either on the Agent machine or Acronis Management Server machine (during browsing of backups and restore). You may want to change this if...