Knowledge Base

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings. Acronis True Image uses the following ports: TCP ports 443 and 80 TCP ports 44445 and 55556 for login, activation and access to Acronis cloud TCP ports 58085 and 58081 for local mobile backup TCP and UDP ports 20 and 21 for backup to FTP...

For Acronis Backup 12.5 see Acronis Backup: required managed machine service user rights Local Management Standard Acronis users The standard Acronis users are the ones created during the installation of the product's components. Each of these users is assigned only the rights that are necessary to run the corresponding service: All the...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

修正済みの問題です 事例 Acronis エージェント for Windows を読み取り専用ドメインコントローラ（RODC）にインストールします。 インストールに失敗します。 インストールログには、以下に類似したエラーメッセージが含まれています。 Acronis サービスの既存のユーザーを使用する場合: AddUserToLocalGroup: ユーザー「DOMAIN\administrator」をグループ「Backup Operators」に追加するとエラーになります（1313720） サンプルログを表示: 既存のユーザー Acronis サービスの新規アカウントを作成する場合: CreateNewUser: LocalUserAdd がエラー「1313720」で失敗しました...

Symptoms Sample scenario 1: You use an existing SQL server for storing the databases used by Acronis Management Server (instead of SQL Express 2005 that comes with Acronis installation package); In Acronis database on SQL Server, acronis_cms_cards_log.ldf grows to considerable size (100 GB or more) Sample scenario 2: You use an...

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it. In the product Acronis True Image 2021, 2020, 2019, 2018, 2017, 2016   Serial numbers of Subscription licenses are not displayed. If you have Acronis True...

Exclude Acronis program folders, executable files and program data from the antivirus check. Symptoms Each Acronis backup plan consists of one or more tasks: backup task, replication task, conversion task, validation task etc. If you start any action from the plan manually (button 'Run') you will be able to see which tasks are available in the...

The following Acronis products support EFI-based systems: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5, Acronis Backup & Recovery 11.5 Acronis Backup & Recovery 11 Acronis Backup for VMware, Acronis vmProtect 8/9* Acronis True Image 2021 (all...