Knowledge Base

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings. Acronis True Image uses the following ports: TCP ports 443 and 80 TCP ports 44445 and 55556 for login, activation and access to Acronis cloud TCP ports 58085 and 58081 for local mobile backup TCP and UDP ports 20 and 21 for backup to FTP...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

You can download new builds in your account as described here. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2019 Standard, Advanced, and Premium All editions support Windows...

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Cyber Backup products Expand All / Hide All This article applies to: Agentless backup using Agent for VMware or Virtual Appliance  Introduction This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Cyber Backup...

By default, during an operation, Acronis Cyber Backup will save its temporary files to the \ProgramData\Acronis\Temp folder on the machine where Acronis Agent for Exchange is installed (during backup), or either on the Agent machine or Acronis Management Server machine (during browsing of backups and restore). You may want to change this if...

When troubleshooting LAN-free backup issues, you might be asked to collect VMware vddk logs. Virtual Appliance Open appliance command line shell (Ctrl+Shift+F2 while appliance GUI console is opened) or connect to appliance via WinSCP How to use the WinSCP utility to connect to the Virtual Appliance: click to expand Install the WinSCP utility...