Knowledge Base

There are two installation file types: standard installer and web installer Description Acronis Backup & Recovery has two types of installation files: standard installer and web installer. Acronis Backup & Recovery standard installer is the full installation file containing all MSI installation packages for the product...

List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 11 Acronis Backup & Recovery 11.5 Description List of recommendations on how to avoid system...

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings. Acronis True Image uses the following ports: TCP ports 443 and 80 TCP ports 44445 and 55556 for login, activation and access to Acronis cloud TCP ports 58085 and 58081 for local mobile backup TCP and UDP ports 20 and 21 for backup to FTP...

For Acronis Backup 12.5 see Acronis Backup: required managed machine service user rights Local Management Standard Acronis users The standard Acronis users are the ones created during the installation of the product's components. Each of these users is assigned only the rights that are necessary to run the corresponding service: All the...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

Allow Acronis Managed Machine Service some time to initialize This article applies to: Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced) Acronis Backup & Recovery 11 Acronis Backup & Recovery 10 Symptoms From Acronis Management Console, you attempt to connect to the local machine, or you execute Manage this...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Symptoms Sample scenario 1: You use an existing SQL server for storing the databases used by Acronis Management Server (instead of SQL Express 2005 that comes with Acronis installation package); In Acronis database on SQL Server, acronis_cms_cards_log.ldf grows to considerable size (100 GB or more) Sample scenario 2: You use an...

修正済みの問題です 事例 Acronis エージェント for Windows を読み取り専用ドメインコントローラ（RODC）にインストールします。 インストールに失敗します。 インストールログには、以下に類似したエラーメッセージが含まれています。 Acronis サービスの既存のユーザーを使用する場合: AddUserToLocalGroup: ユーザー「DOMAIN\administrator」をグループ「Backup Operators」に追加するとエラーになります（1313720） サンプルログを表示: 既存のユーザー Acronis サービスの新規アカウントを作成する場合: CreateNewUser: LocalUserAdd がエラー「1313720」で失敗しました...

How to collect logs of SnapAPI drivers in Linux Introduction The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software. When investigating issues with Acronis Backup Software Editions for Linux, Acronis Representative may require to get detailed information on how SnapAPI module interacts with disks in Linux system...