Knowledge Base

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings. Acronis True Image uses the following ports: TCP ports 443 and 80 TCP ports 44445 and 55556 for login, activation and access to Acronis cloud TCP ports 58085 and 58081 for local mobile backup TCP and UDP ports 20 and 21 for backup to FTP...

インストールに関する問題をトラブルシュートし、解決する方法。 問題をトラブルシュートする際、なるべくAcronis製品の最新ビルドを使用することを推奨します。 インストール中に発生した問題をトラブルシュートするために、以下の手順に従ってください： 説明 で、インストールのガイドラインを確認します。 発生した問題が既知の問題 に入っているかどうか、チェックします。 問題をトラブルシュート、解決するために、トラブルシューティング へ進みます。 説明 Acronis Cyber Backup のエディションによって、製品のコンポーネントは様々な方法でインストールできます。使用する環境のサイズや構成によって、以下の一つを選んでください：　 対話型インストール (11.7) ヴェブ...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

You can download new builds in your account as described here. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2019 Standard, Advanced, and Premium All editions support Windows...

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Cyber Backup products Expand All / Hide All This article applies to: Agentless backup using Agent for VMware or Virtual Appliance  Introduction This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Cyber Backup...

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues. Follow these steps to troubleshoot issues with backing up to magnetic tape media: Get familiar with technology of devices and tapes in the About...

About the tool Acronis Hardware Compatibility Tool for Tape Devices checks whether a particular tape device is supported by Acronis Cyber Backup Advanced/Acronis Cyber Protect Advanced. The tool works with tape devices in the way Acronis Cyber Backup Agent does and performs a set of tests on tape drives and loaders (robots). The tool...

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it. In the product Acronis True Image 2021, 2020, 2019, 2018, 2017, 2016   Serial numbers of Subscription licenses are not displayed. If you have Acronis True...