Knowledge Base

Acronis Backup software may fail to back up or restore partitions encrypted by disk-level encryption software. The following situations can occur: Acronis Backup software may fail to access an encrypted partition from Windows and thus will not back it up; Acronis Backup software may fail to resize an encrypted partition during restore; Acronis...

Acronis True Image inadvertently reboots the machine when run if there is File Securer installed This article applies to: Acronis Backup Software Symptoms Acronis Backup Software causes spontaneous reboots when running Backup or Mount wizards if there is File Securer installed on the machine. Cause Conflicts with sysdrv.sys, which is a part of...

Disk/partition or a file container encrypted with TrueCrypt can only be backed up on file-level This article applies to: Acronis True Image Home 2011 Symptoms TrueCrypt is an open-source disk encryption software that allows you to encrypt the entire partition or disk or to create an encrypted file container and mount it as a virtual disk. You...

Compatibility issue of Acronis True Image with NTBackup This article applies to: Acronis True Image 9.1 Server for Windows Acronis True Image 9.1 Enterprise Server Acronis True Image 9.1 Workstation Acronis True Image Echo Server for Windows Acronis True Image Echo Enterprise Server Acronis True Image Echo Workstation Symptoms NTBackup fails or...

Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image. Restoring the backup may also decrypt the data Symptoms Acronis True Image gives an error message saying that an image cannot be mounted if there is Utimaco SafeGuard Easy installed on the...

Acronis True Image does not recognize tape drives when ARCserve is enabled This article applies to: Acronis Backup Software Symptoms Backup archive cannot be saved to or restored from a tape drive, when ARCserve is turned on. Acronis Backup software simply does not detect that a tape drive exists. Cause Not identified. Solution Try disabling...

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine Symptoms If there is Kidswatch Time Control product installed on the machine, then Acronis True Image hangs when trying to back up and shows 0% progress. Cause Conflicts with Acronis SnapAPI drivers. Solution Update your copy of Acronis True Image to the latest...

When installed on the same machine with PC Angel, Acronis products either crash or cannot access hard disk drives Symptoms On a system, where both an Acronis product and PC Angel software are installed, one of the following happens: Acronis product reports it cannot find hard disk drives; Acronis product crashes immediately when started. Cause...

Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine This article applies to: Acronis Backup Software Symptoms Desktop Authority Remote Management Console freezes and is not functional if it is run on the same machine where there is Acronis Backup software installed. Desktop Agents do...

Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed This article applies to: Acronis Backup Software (!) Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery. All current Acronis products have no compatibility issues with Cyberlink Recovery Manager....