Knowledge Base

Click Help -> Generate System Report This article applies to: Acronis True Image 2015 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be both generated in Windows or from Acronis Bootable Media. Solution Generating Acronis...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

How to create Linux-based bootable media in Acronis True Image 2014 This article applies to: Acronis True Image 2014 Introduction You can create a standalone version of Acronis True Image 2014 that you can use to boot a crashed machine, or a machine without any operating system and restore an image of your Windows system. For general information...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article. Known issues 1. The restored HDD may become unbootable because of lack of drivers that can be...

Windows System Information file lets an Acronis Support Representative have a better insight into situation Introduction Windows System Information file can be useful for troubleshooting an issue that occurs when working in Windows. Windows System Information export contains the following details: Operating system System drivers Running tasks...

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups The supported operating systems are: Windows 2000 and later For gathering the necessary diagnostic...

This article cover errors and failures cases with System clean-up in Acronis Cyber Protect Home Office (formerly Acronis True Image). It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible). System clean-up issues may happen under...

In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article. Solution Follow step-by-step instructions below to troubleshoot the issue. The cloned HDD may become unbootable because of the lack of drivers that can be necessary for the...

AcronisInfo は、ユーザー権限の割り当てリスト、Windows イベントログ、Msinfo32、Acronis レジストリキー、Acronis ログ、Acronis スケジューラレポート、Acronis ディスクレポート、およびユーザーの Active Directory グループのリストを自動的に収集するユーティリティです。 サポートされるオペレーティングシステム: Windows 2000 およびそれ以降 Linux システム上から必要な診断情報を収集したい場合は、Linux システムレポートをご参照ください。 AcronisInfo は、以下に示す診断ファイルを収集して、一時フォルダに格納し、AcronisInfo.zip に保存するコマンドライン...