Search found 105 items
55808: Acronis Storage 1.5: Collecting System Report
Do the following to collect system report: Select the node you want to collect system report from: Scroll down to Diagnostic info and click Download:
58301: Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual Appliance etc...
61066: Acronis Cyber Protect Cloud: collecting system information from v1 cloud Agent for Microsoft 365 fails with "Agent is not accessible"
Symptoms This article applies to version 1 of Acronis cloud agent for Microsoft 365. You are collecting a system information report from an Acronis Agent for Microsoft 365 installed in the cloud. It fails with: Error code: 1 Module: 0 LineInfo: 0xC1DABDBEB0642067 Fields: {"$module":"gw_infra_lxa64_5302"} Message: Agent...
43370: Acronis Backup 11.7 prior to U1: collecting debug logs
How to collect debug logs in Windows, Linux and for Acronis Appliance Windows Open Windows Registry (Start-Run -> regedit). Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Global\Configuration Create a new DWORD_32 named DebugTrace with value 1. Invoke Windows Services (Start-Run -> services.msc). Right-click on each of the...
59638: Acronis Storage 2.x: Released Builds
Acronis Cyber Infrastructure 2.5 Release notes Acronis Storage 2 changelog Version Release date ISO name Changelog Release notes link Storage 2.4 Update 1.2 Aug 24, 2018 Release notes Storage 2.4 Update 1.1 Aug 06, 2018 Release notes Storage 2.4 Update 1 Aug 03, 2018 Release notes Storage 2.4...
61383: Acronis Cyber Protect Home Office Beta: reporting technical issues
This article is to help participants in Acronis Cyber Protect Home Office Beta program to report technical issues (enlist specific logs for the issues you have faced). It is recommended, but not obligatory to follow. The article is only for Windows users. Users of macOS can only submit a feedback through the "Feedback" form in the...
55784: Acronis Storage 1.5: Management Console Is Not Available
Troubleshooting 1. Try to connect to the console using IP alias of the Management server, not the external IP of the node. The external IP may change in case MGMT role was migrated from one MDS node to another. 2. Check drive speed with this command (execute it several times): hdparm -t <disk device, e.g. /dev/sdb> Read speed should be...
62182: Third-party software used in Acronis Storage
Acronis Storage does not use the exploitable configuration and is not affected by Apache Log4J vulnerability (CVE-2021-44228). Acronis Cyber Infrastructure does not use the exploitable configuration of Log4J and is not affected by Apache Log4J vulnerability (CVE-2021-44228). Since Acronis Cyber Infrastructure version 3.5, Log4j...
46370: Acronis Software: Troubleshooting Operating System Crashes
Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used...
37108: Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
If the Acronis Storage Node component crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes. To enable automatic dump creation, follow these steps: On the machine, where the Acronis Storage Node is installed, go to Start -> Run -> regedit.exe -> and hit Enter; Navigate to the...