Knowledge Base

A system information export lets Acronis Support Engineers have a better insight into the issue you may be experiencing. In Windows, the information is collected using the AcronisInfo Utility, which is built in the product. For a complete list of the items collected, please see AcronisInfo Utility. From Acronis Bootable Media, Acronis...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the System Report from the machine requested (Agent machine, Management...

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand This article applies to: Acronis Backup & Recovery 11 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

The Acronis Report collects information about the structure of partitions of your hard disk drives and the file system structure Description When sending a support request to Acronis Customer Central, it is always a good idea to send the output information of the Acronis Disk Report utility that you can run on your machine. You can download the...

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. On a Windows computer To generate a system report in Windows: On the sidebar, click Help: Click Generate system report: In Acronis...

When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Customer Central may require to get detailed information on the Linux system. Below is the description of how to compile such a report. If Acronis Agent for Linux is used in a GUI environment Open the Management Console and connect to the Acronis Agent...

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. (!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP...

ご使用の環境で発生した問題を解決するために、Acronis カスタマーセンターにお問い合わせしていただく際、通常、ご使用のシステムに関する情報が必要になります。そのため、サポート担当者にご使用のコンピュータからシステムレポートを収集するように頼まれる可能性が高いです。 (!) システムレポートの収集は、他にリクエストされた情報（Process Monitor ログ、PCAP ログなど）をすべて収集した後にしてください。そうすると、収集したシステムレポートに問題に関するログが含まれます。 Windows コンピュータの場合 Windows でシステムレポートを生成するために、この手順に従ってください: Acronis True Image を起動します。...