Knowledge Base

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Protect Cloud When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant. Storages are grouped by locations. You can select from the list of locations and...

Backing up entire machine, disks, files or system state In Cyber Protection console, click Backup: A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up....

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...

Usage cases There are sync issues between the Management and the Cyber Protection Console usages; Backup Storage location cannot be refreshed manually and displaying outdated list of archives (i.e. already deleted backups); User account is already deleted but the Backup Storage location is still appearing in the Backup Storage tab;  A...

To disable Cyber Protection Monitor (Backup Monitor) on a single machine: Windows: Open Windows Registry Editor: click Start -> in Search, type regedit.exe and press Enter. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Right-click MmsMonitor.exe and click Delete. macOS Run this command from Terminal to disable...

Description You need to migrate a large number of cPanel hosts running on CloudLinux 6.10 or 7.9 to CloudLinux 8.x (e.g. CL8.5) You would like to be able to continue using the same TIBX files and to keep using group plans/multi-machine plans applied to these hosts Solution Please follow the steps below to migrate: 1. Perquisites:...

Acronis Cyber Infrastructure represents a new generation of the so-called Hyper-Converged Infrastructure targeted at both managed service providers and end customers. It represents a sophisticated platform bringing various heterogeneous hardware and software components together to create a homogeneous software-defined hyper-converged system....

Introduction In some situations, you may need to a backup but there are no agents available, e.g. they are offline or deleted. This article will explain how you can delete a backup without an agent. How to delete backups with no agents Log in to the management portal. Click on the tab "Devices" Choose the device that is offline Click on...

Introduction C22.11 introduces a new feature to "Off-host data processing" that provides 100% validation - via a boot screenshot - that the system can be booted after recovery from the backup. These screenshots are auto-analyzed by AI/MI engine without the need for user interaction. What's new Validation of the...

Symptoms User wants to manually delete a .tib/.tibx backup archive in Explorer, or to modify Acronis configuration files, e.g. to adjust settings of alerts or change default ports for services. Operation fails with “Access denied” error: Folder access denied You need permission to perform this action Cause Access to Acronis...