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63378: Acronis Cyber Protect Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Infrastructure represents a new generation of the so-called Hyper-Converged Infrastructure targeted at both managed service providers and end customers. It represents a sophisticated platform bringing various heterogeneous hardware and software components together to create a homogeneous software-defined hyper-converged system....
65294: Acronis Cyber Infrastructure: Azure deployment failure troubleshooting
Introduction Backup Gateway on Microsoft Azure to store backups in the Azure cloud is being deployed per Acronis Cyber Infrastructure Backup Gateway Quick Start Guide for Microsoft Azure. This troubleshooting guide is applicable in cases when deployment failed on the InitializeStorage step: Example error: "status": "Failed...
71507: Acronis Cyber Infrastructure: Updating Backup storage certificate fails with "mismatched user names" error
Symptoms 1. Backup storage is provisioned and registered under Acronis Cyber Protect Cloud; 2. On attempt to update Backup storage certificate per KB59997 the following error is being observed: mismatched user names: have 'X' on the command line, and 'Y' in '/mnt/vstorage/vols/acronis-backup/<path>/.abgw.registration-info...
70212: Acronis Cyber Infrastructure: Updating ABGW certificate fails with '"Missed required body argument 'address'" error
Symptoms 1. Backup storage was registered initially with ACI version 4.5 and below; 2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7/5.0 fails with error like the following: status 400 Missed required body argument 'address'(400) ({"error...
63431: Acronis Cyber Infrastructure: how to download ISO
This article contains the information about obtaining of ISO with the required Acronis Cyber Infrastructure (ACI) version for installation of the Primary or additional ACI cluster nodes. In case of adding new node to the existing Acronis Cyber Infrastructure cluster, new node should be installed with the ISO of the same major version as currently...
69831: Acronis Cyber Protect: Activity fails with "ErrorNotFound('No certificate was found for authority with id")
Symptoms Backup or another activity fails with the following error: Operation failed due to a temporary issue in the cloud storage. In Error Details of the error, the following message is being observed: "ErrorNotFound('No certificate was found for authority with id") Example of full error: click to expand | error...
69436: Acronis Cyber Infrastructure: Updating ABGW certificate fails with 'Cloud installation setup id XXX does not match the response of account server YYY' error
Symptoms 1. Backup storage was registered initially with ACI version 4.5 and below; 2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7.0 fails with error like the following: Cloud installation setup id '1549158355606fa6e94ef55b33886b73-1637911640...
61122: Acronis Cyber Infrastructure: registering Acronis Backup Gateway under existing ID
The article describes step-by-step how to register new Acronis Backup Gateway with existing ID remained from the previous installation of Acronis Backup Gateway. Introduction The main goal of the operations below is to create a seamless backup process for partner's backup agents. The usual scenarios: backup data on the existing/old...
70345: Acronis Cyber Infrastructure: creation of backup storage fails with 'Offering items required for infra component registration are not available' error
Symptoms On attempt to create Backup storage the following error is being observed: Offering items required for infra component registration are not available. Cause Error may be caused by one of the following: Partner-owned backup storage offering item is not enabled for the issued partner tenant by an upper-level administrator; Backup storage...
69230: Acronis Cyber Infrastructure: "Clusters must be registered at the same account server" error on attempt to set up Backup storage Geo-replication
Symptoms Attempt to set up Backup storage geo-replication between two ACI clusters fails on uploading configuration file to secondary cluster with error message Clusters must be registered at the same account server, e.g.: Cause Backup Gateways are registered under different account server addresses - one cluster is registered using exact...