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65294: Acronis Cyber Infrastructure: Azure deployment failure troubleshooting
Introduction Backup Gateway on Microsoft Azure to store backups in the Azure cloud is being deployed per Acronis Cyber Infrastructure Backup Gateway Quick Start Guide for Microsoft Azure. This troubleshooting guide is applicable in cases when deployment failed on the InitializeStorage step: Example error: "status": "Failed...
69230: Acronis Cyber Infrastructure: "Clusters must be registered at the same account server" error on attempt to set up Backup storage Geo-replication
Symptoms Attempt to set up Backup storage geo-replication between two ACI clusters fails on uploading configuration file to secondary cluster with error message Clusters must be registered at the same account server, e.g.: Cause Backup Gateways are registered under different account server addresses - one cluster is registered using exact...
63378: Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Infrastructure represents a new generation of the so-called Hyper-Converged Infrastructure targeted at both managed service providers and end customers. It represents a sophisticated platform bringing various heterogeneous hardware and software components together to create a homogeneous software-defined hyper-converged system....
68726: Acronis Cyber Infrastructure: Backup to ABGW fails with "The cloud storage is temporarily unavailable"
Symptoms Backup to ABGW fails with "The cloud storage is temporarily unavailable". Solution The issue may have several root causes. Check abgw service status. You can check this in the service console under Infrastructure > Nodes > All nodes. The service should be running. Alternatively, you can check this service...
60593: Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Symptoms You have installed Acronis Cyber Infrastructure (Acronis Storage) and registered it in Acronis Cyber Cloud. You try to register Backup Agent in Acronis Cyber Protect Cloud, but registration fails with: "Outgoing connections are not available for the following ports: hostname:44445" Prerequisites For a successful agent...
62844: Acronis Cyber Cloud Integration with ConnectWise Manage: product mapping
Product mapping wizard Product mapping wizard steps Select cloud services and editions No changes are applied to ConnectWise Manage after applying this step. Set up product mapping No changes are applied to ConnectWise Manage after applying this step. Set up product settings During this step, first new products are created in ConnectWise...
62514: Acronis Cyber Protect Cloud: backup fails with "A backup agent error: 'archive is corrupted'" during upgrade of Acronis Storage to Acronis SDI
Symptoms You are upgrading Acronis Storage 2.4 to Acronis Cyber Infrastructure 2.5. You notice, that backups fail with: A backup agent error: 'archive is corrupted' Cause Backup cannot run during storage upgrade. Solution Backups resume running after storage is upgraded.
59997: Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
As a service provider using Acronis Cyber Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring you to re-register the hybrid storage and/or update its certificate chain. Below are instructions on how to perform...
61122: Acronis Cyber Infrastructure: registering Acronis Backup Gateway under existing ID
The article describes step-by-step how to register new Acronis Backup Gateway with existing ID remained from the previous installation of Acronis Backup Gateway. Introduction The main goal of the operations below is to create a seamless backup process for partner's backup agents. The usual scenarios: backup data on the existing/old...
62017: Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"
Issue You are trying to update the Storage certificate via CLI according to the article and the following error occurs: Cause Issue in the product. Solution The issue has been fixed, please update to the latest build available. More information Workaround without updating: 1. Check that .abgw.abc-registration-info file is present with...