Knowledge Base

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

If your computer does not boot or you have a new computer without any operating system installed on it, you can boot your computer with Acronis bootable media. The bootable media is a USB flash drive or a CD/DVD with Acronis software on it. This way, you can recover from a backup in case your computer does not boot anymore. If you urgently need to...

The following Acronis products support Windows Server 2012 Acronis Cyber Protect 15 Acronis Disk Director 12.5 Server Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Backup for VMware 9 Acronis Snap Deploy...

Acronis Cyber Protect 15, Acronis Cyber Backup 12.5, Acronis Cyber Backup Cloud, Acronis Disk Director 12.5 IoT versions are supported if documentation contains a statement that product supports all editions/installation options of the mentioned Windows operating system: https://www.acronis.com/support/documentation/ E.g. Acronis Cyber Backup...

For service providers Language Acronis Cyber Protect Cloud Acronis Cyber Files Cloud Acronis Cyber Infrastructure Bulgarian YES NO NO Chinese simplified YES YES YES Chinese traditional YES YES NO Czech YES YES NO Danish YES NO NO Dutch YES NO NO English YES YES YES Finnish YES NO NO French YES YES NO German YES...