Knowledge Base

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Cloud When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant. Storages are grouped by locations. You can select from the list of locations and...

This article is intended for Acronis Disaster Recovery Cloud 1.0 users. Product documentation for the current version is here. This article describes step-by-step the process of deploying Acronis Disaster Recovery 1.0 VPN appliance and basic troubleshooting steps.  Solution 1. In Acronis Backup Management console, navigate to Devices -...

Symptoms You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values. You can remove an entire backup and individual slices of a backup (Recovery points). Removing a slice of a backup in the Cloud will not lead to decrease of the archive size, however, new...

The table below shows which Acronis Cyber Cloud services are already or will be technically available in each specific data center after the 9.0 version rollout. Please note that these dates may be subject to change.   If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical...

Suppose that you want to make Acronis Cyber Cloud services available from your domain: cloud.example.com (in the guidelines below, replace cloud.example.com with your domain name). This feature is applicable to Acronis Cyber Cloud services. Use cases: For partners that want to make Acronis services available via their own domain, the option is...

Symptoms You want to initiate a failover of a Linux machine with LVM volumes. You get this error message: The backup contains the unsupported volume type. Cause Failover of machines with LVM volumes is supported starting with version C21.07 but only for agentless backups. Solution To use the failover functionality for LVM...

Product mapping wizard Product mapping wizard steps Select cloud services and editions No changes are applied to ConnectWise Manage after applying this step. Set up product mapping No changes are applied to ConnectWise Manage after applying this step. Set up product settings During this step, first new products are created in ConnectWise...

The management console shows two main offerings related to storage usage: Cloud storage. It might be Acronis or Partner-owned storage. Disaster Recovery storage. The difference between those two types of storage: the cloud storage is the cold storage of all workloads protected by backup which purpose is keeping the archives and regularly...

Symptoms A user cannot initiate a Failover/Test failover. There is a message like: There are no suitable recovery points. or Not suitable recovery point. Failed to get an error message from the back-end service. Solution 1. That is expected, if the recovery server was created just yet and no new backups have been completed since the server...

Symptoms You have started a production or test failover of a recovery server but it fails. Troubleshooting Find the details. If the error message is generic or unclear, for example "Internal error", navigate to Disaster Recovery → Servers, click to select the affected machine and click Activities. Click an activity,...