Knowledge Base

This article is intended for Acronis Disaster Recovery Cloud 1.0 users. Product documentation for the current version is here. This article describes step-by-step the process of deploying Acronis Disaster Recovery 1.0 VPN appliance and basic troubleshooting steps.  Solution 1. In Acronis Backup Management console, navigate to Devices -...

Symptoms You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values. You can remove an entire backup and individual slices of a backup (Recovery points). Removing a slice of a backup in the Cloud will not lead to decrease of the archive size, however, new...

The table below shows which Acronis Cyber Cloud services are already or will be technically available in each specific data center after the 9.0 version rollout. Please note that these dates may be subject to change.   If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical...

Suppose that you want to make Acronis Cyber Cloud services available from your domain: cloud.example.com (in the guidelines below, replace cloud.example.com with your domain name). This customization is available starting with version 6.0 of Acronis Cyber Cloud. This feature is applicable to Acronis Cyber Cloud services. Please make sure that the...

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Cloud When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant. Storages are grouped by locations. You can select from the list of locations and...

Product mapping wizard Product mapping wizard steps Select cloud services and editions No changes are applied to ConnectWise Manage after applying this step. Set up product mapping No changes are applied to ConnectWise Manage after applying this step. Set up product settings During this step, first new products are created in ConnectWise...

The management console shows two main offerings related to storage usage: Cloud storage. It might be Acronis or Partner-owned storage. Disaster Recovery storage. The difference between those two types of storages: the cloud storage is the cold storage which purpose is keeping the archives and regularly restoring from Acronis cloud, while the...

Symptoms You are trying to register a newly deployed Disaster Recovery VPN Appliance and get this error message: [The command fas failed. HTTP 404: Got unexpected response code [404] from ADRC service at [https://us-cloud.acronis.com/api/dr/v1/vpn/aapliance].] Solution You are registering the VPN appliance with a Partner administrator account,...