Knowledge Base

Symptoms Operation (backup, replication) fails with the following error: Misc error while local file io Example of error details: click to expand | error 0x29b0006: Misc error while local file io | line: 0x60ccac0523ac0e29 | file: e:\528\core\network\astorage\astor_client\dir.cpp:280 | function: AStorage::File::Dir::GetDriveSize |...

How to use acrocmd on a macOS machine: 1. Log in to the machine as a User that is part of SUDO group. 2. Open Terminal (Launchpad - Other - Terminal) 3. Open the /Library/Application\ Support/BackupClient/Acronis/sbin/ folder: cd /Library/Application\ Support/BackupClient/Acronis/sbin/ 4. Run acrocmd utility: ./acrocmd <command> Example...

During the backup creation, the corresponding metadata (structural information about the containers of the backed up data) are collected and saved along with the backed up data itself. The accurate metadata is essential for correct subsequent backup processing within a single backup plan, since each backup in the chain is dependent on the...

Symptoms You create an application-aware backup of an SQL server with FileStream enabled storing thousands of files in its data container. The backup is unexpectedly slow. Cause FileStream technology is not yet supported by application-aware backup due to inability to process large amounts of files within DB structure. Solution Use Entire machine...

Deactivate scoped snapshots for Hyper-V virtual machines. Symptoms You create an agentless (with Agent for Hyper-V on the host) backup of a virtual machine. Backup is performed offline (for more information see Microsoft Technet: Understanding online and offline backups). As a result, after backup start the virtual machine is not available for...

Symptoms You are trying to deploy Virtual Appliance (in the web console, you click Add and select VMware ESXi). Or you want to change credentials for ESX(i) host/vCenter. The following error appears: Failed to connect to ESX server '[hostname_or_IP]'. Failed to connect to ESX server 'https://[hostname_or_IP]/sdk'. 1) SOAP 1.1...

Support of Hyper-V clusters A Microsoft Hyper-V failover cluster is a set of several Hyper-V hosts (nodes) combined into one unit. If one node goes down, another one can take the load (virtual machines and services with enabled High Availability). You can back up virtual machines in a Hyper-V cluster with Acronis Agent for Hyper-V: VM migration...

Scenario You have a VMware vSphere infrastructure and protect it with Acronis Cyber Backup software. To ensure successful operation of Acronis software, please make sure that the vSphere account used by Acronis Cyber Backup matches these requirements in terms of available vSphere permissions for this account. However not only the vSphere...

Description In some cases you may require to disable a specific VDDK transport method to optimize backup performance in your particular environment. To disable particular VDDK transport on Agent for VMware (Virtual Appliance): 1. Connect to Acronis Cyber Backup Appliance using WinSCP utility. Connecting using WinSCP utility: click to expand...

Acronis Managed Machine Service user should be assigned these privileges: Included in the Backup Operators and Administrators groups. On a Domain Controller, the user must be included in the group Domain Admins. Granted the Full Control permission on the folder %PROGRAMDATA%\Acronis (in Windows XP and Server 2003, %ALLUSERSPROFILE%\Application...