Knowledge Base

Symptoms You have a disk-level backup (of entire machine, individual disks or volumes) and try to restore this backup. Restore fails with: | Error 0x2160008: Format/Resize error. | line: 0x70c3c482200869e7 | file: f:\so\cr_et\da_api\context_disk.cpp:572 | function: context::CopyDisk | $module: tstfdisk_vsa64_s_1 | | error 0x70025: Index is...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms In service console, you open the Backup storage tab and notice that the backup location you want to view is not listed. Solution To add a location: Click Add location: Navigate to the location, select it and click Done. The location will be added to the list.

Symptoms You install the backup agent in a Windows operating system. Installation fails with these messages in MSI log (C:\ProgramData\Acronis\InstallationLogs\BackupClient.msi.log): MSI (s) (6C:34) [17:13:02:292]: Note: 1: 1336 2: 3 3: C:\Windows\Installer\  MSI (s) (6C:34) [17:13:02:292]: MainEngineThread is returning 1632 Cause The folder...

vCenter Server Virtual Appliance（vCSA）バージョン 5.0-6.7 のバックアップおよび復元は、Acronis Backup 12（アップデート 3 以降）、Acronis Cyber Backup 12.5、Acronis Cyber Protect 15 および Acronis Cyber Protect Cloud / Acronis Cyber Backup Cloud の Acronis エージェント for VMware でエージェントレスモードにおいて完全にサポートされています。

You can learn the status of each device in your environment by reviewing the Status column in the Devices tab. You can also get an overview of your environment protection status in Dashboard -> Overview. What is a device status The status either displays the state of a currently running activity, for example Backup is running, or active...

Backup and recovery of vCenter Server Virtual Appliance (vCSA) VMs is fully supported in agent-less mode by Acronis Agent for VMware of Acronis Backup 12 (starting with Update 3), Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Protect Cloud / Acronis Cyber Backup Cloud. This statement applies to VCSA versions which...

エージェントの登録に関する問題が発生した場合など、エージェントコンピュータの MMSCurrentMachineID および InstanceID を変更する必要が現れることがあります。 この記事では、その方法について説明しています。 ソリューション 対象のエージェントを管理サーバーから削除し、重複を避けるためにローカルのデータベースを掃除する専用のスクリプトを実行します。コンピュータを管理サーバーに再追加すると、エージェントは自動的にそこから新しい構成データを取得します。 MMSCurrentMachineID および InstanceID を変更するエージェントで、以下のステップを実行します: このエージェントを管理サーバーから削除します。そのために、[設定] -...

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one. The following data can be backed up: Contacts Photos Videos Calendars Reminders (only on iOS devices) To...

Symptoms Backup in Version 12 format fails with following error message: error 0x40011: The specified file does not exist Example of error log: click to expand Error code: 803 Module: 349 LineInfo: 0xA14D72EEB8F971AE Fields: {"$module":"disk_bundle_vsa64_11010"} Message: Failed to execute a task...