Knowledge Base

Symptoms A Linux machine backup fails with this error message: Message: Failed to create volume snapshot. ------------------------ Error code: 5832705 Fields: {"$module":"disk_bundle_lxa64_15300","device":"/dev/md1"} Message: Common I/O error. You see these errors in /var/log/messages/ Jan  6 23:22...

Symptoms Backup or replication to Cloud Storage fails with the following error: Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond Example of full error log: click to expand Error code: 1...

You can optimize energy consumption, network load and backup performance in Acronis products by adjusting multiple settings including performance, backup compression, backup start time and others. This article provides you with details on these settings. If you want to enhance backup performance, you can: increase backup priority, for...

Symptoms You are backing up a machine with Exchange Server. You notice that transaction logs are not truncated after a backup. Cause There are two ways to back up the Exchange Server data: you can either back up only the Exchange databases with a dedicated backup plan or you can back up the volumes where Exchange data reside (application-aware...

This article describes a feature of the Agent for VMware (both appliance and Windows agent) which allows you to check backup status of protected machines within vCenter. To enable this feature: 1. Install Acronis Agent for VMware or deploy the Virtual Appliance. 2. Connect the Agent to vCenter and specify the account. The account for connection to...

Symptoms Backup of a VMware virtual machine completes with warning: 2020-02-12T08:06:43:229-06:00 140114698520320 E00950001: Error 0x950001: Invalid parameters were specified. | trace level: error | line: 0xd1ab7fa1e56ec41f | file: e:/621/enterprise/disk_manager/daapi1/virt_op.cpp:231 | function: IoOp | $module:...

Symptoms Backup fails with: VSS writer ... has timed out  OR The backup has failed because 'VSS Writer' has timed out during snapshot creation. The error may involve different writers, see some of possible writers below: Windows error: (0x800423F2) VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-...

Symptoms Backup fails with the following error: Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issue Example of full error log: click to expand Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"CommandID":"8F01AC13-F59E-4851-9204-...

Symptoms You have AdGuard installed on your computer. You open Acronis web console and notice some issues: list of backups and locations is empty; you cannot create a cleanup, validation, or replication plan. Cause The issue is caused by AdGuard. Solution Disable AdGuard for Acronis web console (in your browser, click the AdGuard extension icon...

事象 VMware または Hyper-V の仮想コンピュータのエージェントレス バックアップを作成します。 仮想コンピュータのバックアップから元の場所にファイルを復元しようとしますが、リカバリ ウィザードではカスタム ロケーションのみ使用できるようになっています:  原因 仮想コンピュータのエージェントレス バックアップのファイルは、バックアップされた仮想コンピュータのゲスト OS にある元のロケーションには復元できません。デフォルトで復元を実行するエージェント（エージェント for VMware / エージェント for Hyper-V）がゲースト OS 内のファイルにアクセスできないからです。 元の場所にファイルを復元するためには、復元先になるゲースト OS...