Knowledge Base

Symptoms During exploring content of archive you can see that size of Incremental backup is comparable or even higher that Full backup. For example, check full backup size: And compare it with the size of a subsequent Incremental backup:   Cause Issue is caused by peculiarities of Recovery point size calculation. The number displayed...

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist. After adding Acronis software components/folders to security program exclusions list, is vital to restart all...

Symptoms 1.  Operation with a backup archive (backup, replication, recovery, etc.) fails with one of the following messages: Data is corrupted: CRC mismatch or internal data structures mismatch  OR The archive is corrupted Example of error log: click to expand | error 0x10424: Failed to commit operations. | line:...

When troubleshooting a technical issue with backup or restore from Acronis Cloud Storage, Acronis Support can request the cloud certificate from the affected machine. Acronis True Image The certificate file is located in: Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case...

Symptoms You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values. You can remove an entire backup and individual slices of a backup (Recovery points). Removing a slice of a backup in the Cloud will not lead to decrease of the archive size, however, new...

Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...

Symptoms Backup, replication or another activity fails with: The path <path> does not exist. For example: The path "F:/" does not exist. Or, in older builds: Windows error: (0x80070002) The system cannot find the file specified Example of full error log: click to expand | error 0x40002e: Failed to open the backup location. |...

Symptoms Backup fails with:  "Windows error: (0x8007045D) The request could not be performed because of an I/O device error" Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backing up | line: 0x8d165e86fb81959b | file: e:\219\enterprise\common\tol\command\command.cpp:461 |...

Why this alert is displayed: A backup did not complete successfully. When the alert is deactivated: Once a backup of the selected 'items to back up' completes successfully. How to troubleshoot: Check the log of the faulty backup operation. Check known issues: Acronis Cyber Backup 12.5 Acronis Cyber Protect Cloud These articles...

Symptoms You start a partition or disk backup with VSS-snapshot enabled; Backup fails with one of these messages: The shadow copy provider had an unexpected error while trying to process the specified operation. See the full error message Error code: 13 Module: 149 LineInfo: d1ab7fa1e56ec81c Fields:  $module :...