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64040: Acronis Cyber Backup:「無効な関数」というエラーが表示され、ディスクのバックアップに失敗する場合
事象 以下のエラーが表示され、ディスクまたはパーティションのバックアップに失敗します: 「Windows エラー: (0x80070001) 無効な関数。」 エラーの完全なログの例（こちらをクリックすると、展開されます） | エラー 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\' | 行: 0x8d165e86fb81959b | ファイル: e:\306\enterprise\common\tol\command\command.cpp:461 | 関数: Tol::`anonymous-namespace...
61704: Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Symptoms You create a backup to a destination formatted in NTFS Backup (or another operation, e.g. applying retention rules) fails with one of the following errors: Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation or Cannot write data to file <path> due to a...
67829: Acronis Cyber Backup、Acronis Cyber Protect:「Windows エラー: (0x800704C8) 要求された操作は、ユーザーがマップしたセクションが開いているファイルでは実行できません」エラーが表示され、アクティビティに失敗する場合
事象 以下のエラーが表示され、アクティビティに失敗します: 「Windows エラー: (0x800704C8) 要求された操作は、ユーザーがマップしたセクションが開いているファイルでは実行できません。」 エラーのログの一例（こちらをクリックすると、展開されます） エラーコード: 3 モジュール: 630 行情報: 0xF68AB5C2B7B2B72A フィールド: {"$module":"agent_protection_addon_vsa64_14330"} メッセージ: Cannot get access to the user profile...
14809: Acronis Cyber Protect: RPC サーバーが使用できません（エラーコード : 1722）
事象 タスクをスケジュールするかバックアップを実行しようとすると次のエラーメッセージが表示されます: エラーコード: 1098818 フィールド: {"$module":"disk_bundle_vsa64_25851"} メッセージ: ボリューム スナップショットの作成を開始できませんでした。To troubleshoot VSS issues, download and run Acronis VSS Doctor available at https://www.acronis.com/en-us/personal/vss-diagnostic-free-tool/ ------------------------ エラーコード: 9...
67478: Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Symptoms Activity fails with: Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open Example of the error log: click to expand Error code: 3 Module: 630 LineInfo: 0xF68AB5C2B7B2B72A Fields: {"$module":"agent_protection_addon_vsa64_14330"} Message:...
2699: Solid state drive support in Acronis products
The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...
31418: Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Increase the storage size or change the storage location of the volume snapshot Symptoms Disk/partition or file-level backup fails with the following error: Not enough space to create a volume snapshot on the volume where the snapshot storage is located. or Not enough space to create a volume snapshot on the volume where the snapshot...
64966: How to capture Wireshark logs on scheduled backups via pre/post-commands
Introduction This article describes how to capture Wireshark logs on scheduled backups in Windows, e.g. in case scheduled backup to Acronis Cloud fails. For general instructions on using Wireshark see Collecting PCAP Logs with Wireshark Solution Download the free Wireshark utility from http://www.wireshark.org/download.html ...
6045: Ext4 Support in Acronis Products
The ext4 file system support has been implemented in the following products: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5 Acronis Backup 12 / 11.7 / 11.5 / 11 Acronis Backup & Recovery 10 Build 12457 or higher Acronis Backup for VMware 9 / 8 / 7 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Snap Deploy...
63888: Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...