Knowledge Base

Introduction This article explains how to change the maximum size and a maximum number of stored logs for some product services on the Agent machine. This may be useful if logs take too much space, or in case you need to keep logs for longer than usual. Solution Acronis Managed Machine Service: On the machine with Agent, open mms.config...

In some cases you may need to change MMSCurrentMachineID and InstanceID on agent machine, e.g. when there are issues with agent registration. This article explains how to do this. Solution Remove the Agent from Management Server and run a special script that will clear the local databases to avoid duplicates. After you re-add the machine to...

Symptoms Symptoms depend on the product version: Acronis Cyber Backup 12.5 builds 16180, 16318, 16327, 16342, 16343 contain build 0.7.127 –  SnapAPI module will not compile on kernel 5.8 and later Acronis Cyber Protect 15 builds 24426, 24508, 24515 and later contain SnapAPI build 0.7.133 which imminently leads to kernel...

Symptoms Installation of Acronis Agent for Windows on a machine with ARM CPU architecture fails with: This app can't run on your PC. Cause Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Protect Cloud services (including Acronis Cyber Protect Cloud) do not support Windows-based machines with ARM and ARM64 CPU...

By default, during an operation, Acronis Cyber Backup will save its temporary files to the \ProgramData\Acronis\Temp folder on the machine where Acronis Agent for Exchange is installed (during backup), or either on the Agent machine or Acronis Management Server machine (during browsing of backups and restore). You may want to change this if...

Use application-aware backup for Active Directory Introduction Acronis Cyber Protect and Acronis Cyber Backup support application-aware backup for Active Directory services. This is a disk-level backup that also collects the applications' metadata. This means that a single solution and a single backup plan can be used for both...

Symptoms Disk-level backup to cloud fails with error: Error code: 1060 Module: 1 LineInfo: 0xB43E776571144DEE Fields: {"$module":"disk_bundle_vs_1088"} Message: Failed to commit operations. ------------------------ Error code: 1 Module: 7 LineInfo: 0xA5695862AAF8E4C1 Fields: {"$module":"...

Symptoms You create an entire machine backup of a Linux system where one or more partitions in the system has a label When you attempt to recover files from the the partition with the label, original location is grayed out during recovery How to check for partition labels   Execute the following command in Terminal: sudo acropsh -m...

Symptoms Incorrect last/next backup start time or other data displayed in Cyber Protection console. Agent gets the Offline status in Cyber Protection console, although the machine is running. Troubleshooting Check last activities of the affected agent As connectivity issues may have various root causes, the best way to start troubleshooting...

Symptoms Activity fails with one of the following errors: Windows error: (0x800705B4) This operation returned because the timeout period expired or Operating system error: This operation returned because the timeout period expired Example of full error log: click to expand Error code: 33 Module: 7 LineInfo: 0x8BA4FA0BAC28C269 Fields: {...