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61916: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
59903: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Symptoms Backup of virtual machines finishes with warnings: Error code: 102 Module: 83 LineInfo: 0x3E00788FD9D77AD8 Fields: {"$module":"hv_srv_vsa64_2659"} Message: Creating a crash-consistent snapshot of virtual machine 'XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX' because the creation of its application-consistent...
64098: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Symptoms You are saving backups to a removable drive attached to the protected machine or to a network share that resides on a removable device. Backup fails with these errors: Error code: 13 Module: 161 LineInfo: 0xC34A6F9AD1E87030 Fields: {"$line":"44","$file":"e:\\627\\enterprise\\mms\\managers\\archive\\...
67078: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Operating system error: A device attached to the system is not functioning" and Event Code 8193
Symptoms Backup fails with: Operating system error: A device attached to the system is not functioning In Windows Application logs, you see this error: Source: VSS Event ID: 8193 Level: Error Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-4148555394-1870526016-119506688-1000.OLD). hr =...
65531: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Symptoms Backup or another activity fails with the following error: {"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug":{"msg":"Post https://dc-cloud.acronis.com/bc/idp/token: dial tcp x.x.x.x:443: connectex: A socket operation was attempted to an unreachable...
62649: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Symptoms 1. You back up a Windows machine, 2. Backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning" Example of full error log: click to expand | Error 0x10c476: Volume Tracker has failed to freeze checkpoint '01A604CC-5BC8-4FC7-9D9C-04A628AA5A48...
62839: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
Symptoms Backup fails with the following error: Windows error: (0x80070522) A required privilege is not held by the client Example of full error log: click to expand Error code: 4 Module: 249 LineInfo: 0x368CB7423C1C08D9 Fields: {"$module":"mms_vsa64_11010"} Message: ASYNC: Full barrier...
60669: Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Scenario You have a Windows Server 2012 (or later) with Data Deduplication enabled for its NTFS volumes. You have created a backup of this server and want to restore some files from this backup. Solution You can recover individual files from such volumes after restoring the entire machine on disk level. There are several ways to do that...
62800: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Symptoms Backup via Agent for VMware fails with the following error: You do not have access rights to this file Example of full error log: click to expand | error 0x728003: Failed to prepare for backup. | line: 0xf56319586dedc182 | file: e:/93/enterprise/migration/impl/computer_browser.cpp:113 | function: OpenDisks...
60241: Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Symptoms You have installed Acronis Cyber Backup Agent for SQL and created a backup plan for a SQL instance. Backup task fails with this error: The backup of this SQL Server has failed because of a VSS snapshot failure: No SQL writers are found in the operating system Activity details (click to expand) Backup failed Additional info...