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56058: How to purchase Acronis products
Segment Product Purchasing options Acronis online store offline payment methods purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...
62376: Acronis Cyber Protect Cloud: Archive cannot be removed from the Backup storage tab
Symptoms You have an Acronis Storage Gateway installation or Acronis Cyber Backup Gateway. You want to check state of your backups and storage, but Cyber Protection console is temporary unavailable. You check the archive files in the storage through command-line, and want to clean up the storage by removing a backup file from the storage, but...
59997: Acronis Cyber Infrastructure: how to update backup storage certificate
As a service provider using Acronis Cyber Protect Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring to update Backup Storage certificate chain. Below are instructions on how to perform this operation for...
57417: Acronis Storage 1.5 / Acronis Storage Gateway 1.7: Backup Fails with "sslv3 alert certificate expired"
This article applies to old versions of the product: Storage 1.5 и Storage Gateway 1.7 Symptoms Backup to Acronis Storage / Acronis Storage Gateway fails with error: sslv3 alert certificate expired Storage certificate is issued for a specific period of time and is automatically updated before it expires. It is stored locally on the...
60223: Acronis Storage and Acronis Storage Gateway 1.5: how to clear FES address from Agent's cache
Symptoms You have changed your Acronis Storage 1.5 / Acronis Storage Gateway's external IP, DNS name, or port the service is listening on. You have successfully re-registered the storage to apply these changes to Acronis Cyber Backup Cloud. Backups for some clients are failing with the following error: Error code: 212 Module: 161...
61292: Acronis Storage Gateway: “Failed to apply retention rules” warning or “The operation is not supported” error
With Acronis Storage 1.x products receiving End of Life status you need to migrate over to the latest 2.x Acronis Storage version to continue receiving product updates and support. This article is intended for the partners who use Acronis Storage Gateway 1.x as the hybrid storage solution for the clients’ Acronis Cloud backups. “Failed to apply...