Knowledge Base

Segment Product Purchasing options online offline   payment methods   purchase methods Personal products Acronis True Image Essential, Advanced and Premium    YES      VISA MasterCard AMEX JCB credit card PayPal WebMoney    YES     by an Acronis partner as a...

Suppose that you want to make Acronis Cyber Cloud services available from your domain: cloud.example.com (in the guidelines below, replace cloud.example.com with your domain name). This customization is available starting with version 6.0 of Acronis Cyber Cloud. This feature is applicable to Acronis Cyber Cloud services. Please make sure that the...

To use Touch ID or Face ID with your Files Cloud or Acronis Cyber Files app, you need: A device with a set passcode and Touch ID or Face ID. An app password for Files Cloud/Acronis Cyber Files set, with Touch ID or Face ID option enabled. In Files Cloud, the app password is optional. In Acronis Cyber Files, though, it might be required by a...

Scenario In an Acronis Cyber Protect Cloud group, you have an account. You want to move this account along with managed machines to another group within the same Partner group (for example, to another Unit or Customer group). Solution Currently, this option is not available in the UI. Acronis development team is planning to introduce this feature...

This article provides guidance to customers for manual transfer of files from the 7.5.4  Acronis Cyber Files Cloud (also called Files Cloud 1.5, or Files Cloud 7.5.4) to 7.8+ version of Acronis Cyber Files Cloud. Each user needs to first download their existing data from the old version to their computer (using our Desktop client), then...