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60593: Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Symptoms You have installed Acronis Cyber Infrastructure (Acronis Storage) and registered it in Acronis Cyber Cloud. You try to register Backup Agent in Acronis Cyber Protect Cloud, but registration fails with: "Outgoing connections are not available for the following ports: hostname:44445" Prerequisites For a successful agent...
55802: Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Network issues 1. Make sure the node with MGMT role assigned has Internet access. 2. Make sure the registration portal is available on the MGMT node. Execute this command: ping baas.acronis.com If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node: a) if FES role is enabled on the node, the list of the...
62514: Acronis Cyber Protect Cloud: backup fails with "A backup agent error: 'archive is corrupted'" during upgrade of Acronis Storage to Acronis SDI
Symptoms You are upgrading Acronis Storage 2.4 to Acronis Cyber Infrastructure 2.5. You notice, that backups fail with: A backup agent error: 'archive is corrupted' Cause Backup cannot run during storage upgrade. Solution Backups resume running after storage is upgraded.
59997: Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
As a service provider using Acronis Cyber Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring you to re-register the hybrid storage and/or update its certificate chain. Below are instructions on how to perform...