Knowledge Base

The following table shows if it is possible to perform straightforward migration from a given Acronis Storage or Acronis Gateway 1.x configuration to Acronis Storage 2.x one From\To Acronis Storage 2.x local cluster Acronis Backup Gateway 2.x + NFS backend Acronis Backup Gateway 2.x + Object Storage backend Acronis Cyber Infrastructure 3.x...

Acronis Cyber Infrastructure 2.5 Release notes Acronis Storage 2 changelog Version Release date ISO name Changelog Release notes link Storage 2.4 Update 1.2 Aug 24, 2018     Release notes Storage 2.4 Update 1.1 Aug 06, 2018     Release notes Storage 2.4 Update 1 Aug 03, 2018     Release notes Storage 2.4...

Segment Product Purchasing options online offline   payment methods   purchase methods Personal products Acronis True Image Essential, Advanced and Premium    YES      VISA MasterCard AMEX JCB credit card PayPal WebMoney wire transfer    YES     by an Acronis...

The table below shows which Acronis Cyber Cloud services are already or will be technically available in each specific data center after the 9.0 version rollout. Please note that these dates may be subject to change.   If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical...

Network issues 1. Make sure the node with MGMT role assigned has Internet access. 2. Make sure the registration portal is available on the MGMT node. Execute this command: ping baas.acronis.com If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node: a) if FES role is enabled on the node, the list of the...

Symptoms You have installed Acronis Cyber Infrastructure (Acronis Storage) and registered it in Acronis Cyber Cloud. You try to register Backup Agent in Acronis Cyber Protect Cloud, but registration fails with: "Outgoing connections are not available for the following ports: hostname:44445" Prerequisites For a successful agent...

As a service provider using Acronis Cyber Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring you to re-register the hybrid storage and/or update its certificate chain. Below are instructions on how to perform...

Issue You are trying to update the Storage certificate via CLI according to the article and the following error occurs: Cause Issue in the product. Solution The issue has been fixed, please update to the latest build available. More information Workaround without updating: 1. Check that .abgw.abc-registration-info file is present with...

This article applies to old versions of the product: Storage 1.5 и Storage Gateway 1.7 Symptoms Backup to Acronis Storage / Acronis Storage Gateway fails with error: sslv3 alert certificate expired Storage certificate is issued for a specific period of time and is automatically updated before it expires. It is stored locally on the...

This article applies to Acronis Storage Gateway 1.6 This product is EOL. We recommend using Acronis Cyber Infrastructure product instead. When planning Acronis Storage Gateway deployment, pay attention to supported and recommended configurations. Refer to the Deployment Guide for complete configuration details. Proceed to: Recommended...