Knowledge Base

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

Network issues 1. Make sure the node with MGMT role assigned has Internet access. 2. Make sure the registration portal is available on the MGMT node. Execute this command: ping baas.acronis.com If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node: a) if FES role is enabled on the node, the list of the...

The table below shows which Acronis Cyber Protect Cloud services are already or will be technically available in each specific data center.   If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical Data Shipping service in your account and enable it for your customers: 1. Check if...

Symptoms You are upgrading Acronis Storage 2.4 to Acronis Cyber Infrastructure 2.5. You notice, that backups fail with: A backup agent error: 'archive is corrupted' Cause Backup cannot run during storage upgrade. Solution Backups resume running after storage is upgraded.  

As a service provider using Acronis Cyber Protect Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring to update Backup Storage certificate chain. Below are instructions on how to perform this operation for...

This article applies to old versions of the product: Storage 1.5 и Storage Gateway 1.7 Symptoms Backup to Acronis Storage / Acronis Storage Gateway fails with error: sslv3 alert certificate expired Storage certificate is issued for a specific period of time and is automatically updated before it expires. It is stored locally on the...

This article applies to Acronis Storage Gateway 1.6 This product is EOL. We recommend using Acronis Cyber Infrastructure product instead. When planning Acronis Storage Gateway deployment, pay attention to supported and recommended configurations. Refer to the Deployment Guide for complete configuration details. Proceed to: Recommended...

Symptoms 1. You are trying to start Acronis Storage Gateway migration to Acronis Stroge 2.3 using the migration wizard. 2. Once you connect to Acronis Backup Cloud (step 3 of the wizard), the following error message appears: The Storage at <address> is not register with the user <login> in https://cloud.acronis.com Cause After loging...

Symptoms You have changed your Acronis Storage 1.5 / Acronis Storage Gateway's external IP, DNS name, or port the service is listening on. You have successfully re-registered the storage to apply these changes to Acronis Cyber Backup Cloud. Backups for some clients are failing with the following error: Error code: 212 Module: 161...

Acronis Storage does not use the exploitable configuration and is not affected by Apache Log4J vulnerability (CVE-2021-44228). Acronis Cyber Infrastructure does not use the exploitable configuration of Log4J and is not affected by Apache Log4J vulnerability (CVE-2021-44228). Since Acronis Cyber Infrastructure version 3.5, Log4j...