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59720: Acronis Storage and Acronis Storage Gateway 1.x: Acronis Storage 2.x/Acronis Cyber Infrastructure 3.x migration compatibility
The following table shows if it is possible to perform straightforward migration from a given Acronis Storage or Acronis Gateway 1.x configuration to Acronis Storage 2.x one From\To Acronis Storage 2.x local cluster Acronis Backup Gateway 2.x + NFS backend Acronis Backup Gateway 2.x + Object Storage backend Acronis Cyber Infrastructure 3.x...
59638: Acronis Storage 2.x: Released Builds
Acronis Cyber Infrastructure 2.5 Release notes Acronis Storage 2 changelog Version Release date ISO name Changelog Release notes link Storage 2.4 Update 1.2 Aug 24, 2018 Release notes Storage 2.4 Update 1.1 Aug 06, 2018 Release notes Storage 2.4 Update 1 Aug 03, 2018 Release notes Storage 2.4...
56058: How to purchase Acronis products
Segment Product Purchasing options Acronis online store offline payment methods purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...
61937: Acronis Cyber Cloud services availability by datacenter
The table below shows which Acronis Cyber Cloud services are already or will be technically available in each specific data center after the 9.0 version rollout. Please note that these dates may be subject to change. If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical...
60593: Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Symptoms You have installed Acronis Cyber Infrastructure (Acronis Storage) and registered it in Acronis Cyber Cloud. You try to register Backup Agent in Acronis Cyber Protect Cloud, but registration fails with: "Outgoing connections are not available for the following ports: hostname:44445" Prerequisites For a successful agent...
55802: Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Network issues 1. Make sure the node with MGMT role assigned has Internet access. 2. Make sure the registration portal is available on the MGMT node. Execute this command: ping baas.acronis.com If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node: a) if FES role is enabled on the node, the list of the...
62514: Acronis Cyber Protect Cloud: backup fails with "A backup agent error: 'archive is corrupted'" during upgrade of Acronis Storage to Acronis SDI
Symptoms You are upgrading Acronis Storage 2.4 to Acronis Cyber Infrastructure 2.5. You notice, that backups fail with: A backup agent error: 'archive is corrupted' Cause Backup cannot run during storage upgrade. Solution Backups resume running after storage is upgraded.
59997: Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
As a service provider using Acronis Cyber Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway). There may be a situation requiring you to re-register the hybrid storage and/or update its certificate chain. Below are instructions on how to perform...
62017: Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"
Issue You are trying to update the Storage certificate via CLI according to the article and the following error occurs: Cause Issue in the product. Solution The issue has been fixed, please update to the latest build available. More information Workaround without updating: 1. Check that .abgw.abc-registration-info file is present with...
57417: Acronis Storage 1.5 / Acronis Storage Gateway 1.7: Backup Fails with "sslv3 alert certificate expired"
This article applies to old versions of the product: Storage 1.5 и Storage Gateway 1.7 Symptoms Backup to Acronis Storage / Acronis Storage Gateway fails with error: sslv3 alert certificate expired Storage certificate is issued for a specific period of time and is automatically updated before it expires. It is stored locally on the...