Knowledge Base

In Account Management Console, navigate to your Reseller group where you have registered additional Cloud Storage instances. Navigate to the Storage view. Note the names of the storages listed in this view. You will be selecting the storage in Odin Automation by its name. Open Odin Operations Automation control panel. Navigate to Services -...

You can learn the status of each device in your environment by reviewing the Status column in the Devices tab. You can also get an overview of your environment protection status in Dashboard -> Overview. What is a device status The status either displays the state of a currently running activity, for example Backup is running, or active...

Acronis Cyber Protect Cloud and Acronis Cyber Backup 12 include backup of mobile devices. Acronis mobile application is available for both iOS and Android. You can find the list of supported versions here. Acronis Cyber Backup 12 To protect a mobile device with Acronis Cyber Backup 12, download the Acronis Cyber Backup app from App Store or Google...

Starting with version 5, archive names in Acronis Cyber Protect Cloud/Acronis Cyber Backup Service are generated automatically based on machine's hostname and ID. Acronis software caches the hostname in the configuration to prevent new archive creation once the hostname is changed (which might be a common case for Macs that can obtain...

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one. The following data can be backed up: Contacts Photos Videos Calendars Reminders (only on iOS devices) To...

How to use acrocmd on a macOS machine: 1. Log in to the machine as a User that is part of SUDO group. 2. Open Terminal (Launchpad - Other - Terminal) 3. Open the /Library/Application\ Support/BackupClient/Acronis/sbin/ folder: cd /Library/Application\ Support/BackupClient/Acronis/sbin/ 4. Run acrocmd utility: ./acrocmd <command> Example...

Symptoms You create an application-aware backup of an SQL server with FileStream enabled storing thousands of files in its data container. The backup is unexpectedly slow. Cause FileStream technology is not yet supported by application-aware backup due to inability to process large amounts of files within DB structure. Solution Use Entire machine...

Deactivate scoped snapshots for Hyper-V virtual machines. Symptoms You create an agentless (with Agent for Hyper-V on the host) backup of a virtual machine. Backup is performed offline (for more information see Microsoft Technet: Understanding online and offline backups). As a result, after backup start the virtual machine is not available for...

Symptoms Activity (backup, recovery, cleanup, etc) fails with the following error: Failed to resolve the host name Example of full error log: click to expand Error code: 13 Module: 154 LineInfo: 0x90BBCA5EAF5C5C60 Fields: {"$module":"disk_bundle_tape_off_glxa64_12960"} Message: The vault is unavailable...

Symptoms You are trying to deploy Virtual Appliance (in the web console, you click Add and select VMware ESXi). Or you want to change credentials for ESX(i) host/vCenter. The following error appears: Failed to connect to ESX server '[hostname_or_IP]'. Failed to connect to ESX server 'https://[hostname_or_IP]/sdk'. 1) SOAP 1.1...