Knowledge Base

バージョン４(バックアップ管理サーバー 12.0.1078、バックアップ管理コンソール 12.0.2079)以降、Acronis Cyber Protect Cloud と Acronis Cyber Backup Serviceにアップデートの自動確認が導入されました。　 新ビルドに更新できる場合、バックアップ管理コンソールにログインすると、以下のようなマーカーが表示されます：　 エージェントを更新するために、この手順に従ってください: (!) エージェントがインストールされているすべてのコンピュータで、TCPポート80がアウトバウンド接続（外部への接続）用に開いていることを必ず確認してください。   [設定] -> [エージェント] に移動します: [...

List of Acronis Cyber Protect Services in macOS: /Library/LaunchDaemons/com.acronis.aakore.plist Serves for communication between the Agent and management components  /Library/LaunchDaemons/com.acronis.cyber-protect-service.plist Provides detection of malware /Library/LaunchDaemons/com.acronis.mms.plist Providers backup and ...

Use case You would like to disable Backup Agent monitor in system tray on your Mac. Solution 1. Download and unpack tray_control.sh on the Mac machine where Acronis Cyber Backup Agent is installed. 2. Grant execution right to the script by running this command: sudo chmod a+x ./tray_control.sh 3. Disable Acronis Cyber Backup Agent monitor by...

One (1) quota for virtual machines is used when protecting a virtual machine agent-less (using Acronis Agent for Hyper-V or Acronis Agent for VMware, installed on the host). One (1) quota for virtual machines is used when protecting a virtual machine with an agent installed within its operating system. Two quotas will be used if one VM...

Drives encrypted with FileVault2 are supported for backup and recovery. Similar to other use cases, disk-/volume-level recovery is available in bootable media (rescue media), and file-level recovery is available both in live OS and in bootable media. All files are stored unencrypted in the archive (but can be encrypted with archive...

Symptoms You have Acronis Cyber Backup installed in Linux. Scheduled backups do not start. Cyber Protection console doesn't show an error. In scheduler log (/usr/lib/Acronis/Schedule/), you see this error: 2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): Task:CanRunNow:Can not run task on: 3:1 13:50 Wday=5 2019-03-01T13:50:01+0000...

Web Restore is a web-based service that allows users to browse, select and restore data backed up to cloud storage. If you are using Acronis Cloud, Web Restore service is provided to your end users by Acronis. If you use Acronis Storage Gateway, you either need to apply some network changes (providing inbound access through TCP port 44445 from...

Symptoms You have existing backup created with Agent build 12960 or older version Data center is updated to Acronis Cyber Protect Cloud 8.0 (list of released versions - https://kb.acronis.com/content/56310) You go to "Backup" tab, choose location and see "unknown" value in "Backup format" column Cause...

Symptoms In Cyber Protection console, you notice that a new product build is available and click Update to start installation. Message "Updating" is shown for about 30 minutes, but update does not happen. Cause Reasons may vary and require additional investigation. Most often, the issue is caused by connectivity problems between...

Symptoms Backup or replication to Cloud Storage fails with the following error: Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond Example of full error log: click to expand Error code: 1...