Knowledge Base

Symptoms You have set up some backup plans. You start Cyber Protection console on a remote machine. Time zone set on the remote machine differs from the one set on the Backup Client machine. Backup start time is displayed incorrectly on the remote machine. Cause Issue in the product caused by the difference in time zones. Solution Backups start...

Symptoms You select a Windows NFS server as backup destination in Where to back up. Backup fails with this error: Failed to lock archive. Cause When backup starts, Acronis product creates a new archive or opens an existing archive to start/continue writing a backup into this archive. For this time, access to the archive must be...

Symptoms Backup fails with a warning: Not enough memory Cause Reasons may wary. Requires troubleshooting on the Agent machine. Troubleshooting Open Windows event logs (Start -> in Search, type eventvwr.exe and press Enter) and navigate to Windows Logs -> System Filter by "Warning" and event source...

Symptoms Backup completes with warning: Error code: 1 Module: 307 LineInfo: ec69ad9eeeb1a0a8 Fields: $module : agent_protection_addon_vsa64_1150 Message: ProtectionAggregation: ItemProtection object update error, some information may be incorrect. -------------------- Error code: 4 Module: 249 LineInfo: bb8fdb5a5cd18984 Fields...

Symptoms On a Mac, you create file-level backup of some folders. You download the archive to a Windows machine. You try to open the archive. Error appears: Windows cannot open the folder. The Compressed (zipped) Folder <path> is invalid. Cause Windows Explorer cannot extract a folder from the backup created on a Mac. Solution Use a third-...

Symptoms You install Agent for Linux in Virtuozzo Container and create a backup plan. Backup fails with: ----------------------------------------------- Error code: 16318468 Fields: {"$module":"mms_lxa64_21780"} Message: ASYNC: Full barrier action job. ------------------------ Error code: 9764951 Fields: {"$module...

Starting with version 7.7, backup to a local storage is defined by a dedicated storage quota. You can disable this offering using the web console, if you do not want to provide this service to your customers. How to disable local backup offering item, if it has not been used yet (usage is 0) Open the account management portal. In Clients, select...

Symptoms Backup fails with an SSL/TSL-related error: Error code: 43712912 Fields: {"$module":"disk_bundle_vsa64_15300","function":"astor_get_space_usage","path":"/"} Message: SSL protocol error In PCS log, you can find this error: TLS connect failed with error 'error:1409441B:SSL...

Symptoms Backup fails with: Failed to resolve hostname baas-fes-us2.acronis.com (or another storage name) Full error text: Error 0x1350016: TOL: Failed to execute the command. Backing up| line: 0x8d165e86fb819595| file: e:\51\enterprise\common\tol\command\command.cpp:455| function: Tol::`anonymous-namespace'::MakeFailResult| CommandID: 8F01AC13-...

Symptoms Activity finishes with The operation is canceled because the backup window has closed or The activity has been canceled due to the closed backup window Example of full error log: click to expand   Error code: 20250700 Fields: {"$module":"gtob_backup_command_addon_vsa64_21780"} Message: The activity has...