Search found 322 items
61859: Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent
Description In some cases you may require to disable a specific VDDK transport method to optimize backup performance in your particular environment. To disable particular VDDK transport on Agent for VMware (Virtual Appliance): 1. Connect to Acronis Cyber Backup Appliance using WinSCP utility. Connecting using WinSCP utility: click to expand...
65325: Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server 上の FileStream のサポート
事象 SQL サーバーのアプリケーション認識型バックアップを作成します。この SQL サーバーでは、データコンテナに何千ものファイルが保管されている FileStream が有効になっています。 バックアップは予想より時間がかかります。 原因 データベースの構造内で大量のファイルを処理できないため、アプリケーション認識型バックアップでは FileStream 技術はまだサポートされていません。 ソリューション アプリケーション認識型バックアップではなく、コンピュータ全体またはディスク・ボリュームのバックアップを使用してください。
65173: Acronis Cyber Protect Cloud、Acronis Cyber Backup:「VMware エージェントは、このエージェントがインストールされている仮想マシンと同じ仮想マシンをバックアップできません」というエラー
事象 エージェント for VMware（Windows）がインストールされているコンピュータに適用されたバックアップ計画を実行しようとしていますが、以下のエラーが表示されます: 「VMware エージェントは、このエージェントがインストールされている仮想マシンと同じ仮想マシンをバックアップできません。Use a different Agent for VMware to back up this machine.」 原因 製品の設計による行動です。エージェント for VMware がインストールされている仮想コンピュータのエージェントレスバックアップは同じエージェント for VMware では実行できません。お客様がこのシナリオを知り、バックアップの再設定ができるよう、バージョン 8...
57724: Acronis Cyber Protect Cloud: How to Create an APS Subscription with Non-Default Cloud Storage
In Account Management Console, navigate to your Reseller group where you have registered additional Cloud Storage instances. Navigate to the Storage view. Note the names of the storages listed in this view. You will be selecting the storage in Odin Automation by its name. Open Odin Operations Automation control panel. Navigate to Services -...
62591: Acronis Cyber Protect Cloud: Microsoft 365 backups still run after being revoked
Symptoms Previously, you had Acronis Agent for Microsoft 365 installed on the machine and performing backups. Now you use the cloud Agent and have revoked all plans from the old local agent. However, you get this error: Error code: 41 Module: 307 LineInfo: 0xE6792A5EE190DE27 Fields: {"$module":"agent_protection_addon_vsa64_12420...
67706: Acronis Cyber Protect Cloud: Public folders are missing in application-aware backup
Symptoms You have made an application-aware backup on an Exchange server that has some public folders. You want to cover the public folders, but when you browse the backup contents you can't find the public folders in their owner mailbox. Solution Look for the public folder data inside the public folder mailbox (which contains the public...
63511: Acronis Cyber Protect Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Symptoms You attempt to recover a virtual machine on Citrix XenServer 7.1 or 7.2 using bootable media or via Recovery option in Cyber Protection console. Backup is located in Acronis Cloud storage. Recovery from Cloud Storage hangs and does not continue. After media hangs, network on VM is disconnected (e.g. you are unable to connect to the...
61856: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to NAS with recycle bin enabled fails after a cleanup
Symptoms You save backups to a NAS and the NAS has the recycle bin feature enabled. After an archive is cleaned up according to retention rules, next backup fails. Cause The cleaned up slices go to the recycle bin instead of being permanently deleted, which causes backup failure on the next backup task run. Solution We recommend either disabling...
60700: Acronis Cyber Protect Cloud: "Volume Tracker has failed to open session"
Symptoms You are backing up a Hyper-V host. Warning appears: Error 0x10c476: Volume Tracker has failed to open session '\Device\HarddiskVolume2' for volume 'C:'. Error code: 50294 Module: 16 LineInfo: 0xB1CECB03FB1D77AE Fields: {"$module":"disk_bundle_vsa64_4492"} Message: Volume Tracker has failed to open...
60107: Acronis Cyber Protect Cloud: cannot open Cyber Protection console for different customers at once
Symptoms You are a service provider and want to open Cyber Protection console for several customers, for example, to check backup statuses. You open Cyber Protection console for each of these customers in a separate browser tab. You notice that only one customer's console is opened multiple times. When you switch back to Management Portal,...