Knowledge Base

Symptoms Backup fails with the following error: The activity has failed because the machine has been shut down unexpectedly Example of full error log: click to expand   Additional info:------------------------ Error code: 56 Module: 307 LineInfo: 0xEC69AD9EEEB1A213 Fields: {"$module":"...

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...

Latest APS deployment guide is available at https://www.acronis.com/en-us/support/documentation/ Upgrade procedure The upgrade procedure depends on the Odin Automation version you use (former Odin Service Automation, Parallels Automations). You cannot jump over a version, for example, you cannot upgrade from version 1277 to 1994, without...

Symptoms Files/folders backup plan shows Individual files selected in Items to back up section, instead of showing paths to files. Cause This is by design behavior when more than one machine is included in the backup plan. When you apply the same File-level backup plan to several devices then the selected folders disappear from the main backup...

Symptoms Backup status widget is empty in Dashboards and Reports after Acronis Cyber Protect Cloud 21.01 release: Cause Issue in the product. Solution This issue is fixed in Acronis Cyber Protect Cloud 21.03.

Symptoms You receive one of these alerts: Quota almost reached. Storage quota at 80%. Why this alert is displayed: This alert is designed to notify you that you are reaching your cloud storage limit. When the alert is deactivated: Once the quota is increased or some archives are removed from the cloud storage. How to troubleshoot: Consider...

Why this alert/warning is displayed: A backup was manually canceled by a user. This alert notifies you that the last backup of this machine was not completed and your data was not protected at the expected time. In recent activities, you can see this warning: Error code: 70 Module: 309 LineInfo: 0xDB6841B7DE05E0D0 Fields: {"$...

Symptoms You are protecting Windows Small Business Server 2011 Standard. When checking VSS doctor report or Windows Application Event log you found the following (or similar) warning for "spsearch account" and 1376 status code: Type: Warning Source: VSS Message: Volume Shadow Copy Service error: Unable to...

Symptoms You have a machine with a backup plan. In a while, you re-register the machine to a different user, but the backup plan still runs although it is not listed among backup plans for this device. If you delete entries about this backup plan via acrocmd, they return in a while. Cause Issue is caused by current limitations of the Backup Plan...

Symptoms Tenant filter does not work for 'Backup status' widget Issue occurs in this scenario: Open dashboards under partner Try to filter data by tenant in widget 'Backup status' Cause Issue in the product. The issue will be fixed in the next update. Solution Currently, there is no workaround to filter this widget by...