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60480: Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
If you want to separate the backup traffic in your network, you can add an additional virtual network card and configure it from Agent for VMware (Virtual Appliance) console opened in vSphere client. To properly utilize the newly added network, you need to set the network backup location path that belongs to this network (e.g. make sure you set...
63089: Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
When performing troubleshooting you might need to know whether Acronis Bootable media is booted in UEFI or legacy BIOS modes. Method 1. If you can see bootable media Loading, then pay attention to its initial screen: Legacy BIOS Boot includes Welcome screen with 2 options "Rescue media" and "Continue OS Booting" UEFI loader...
69194: Acronis Cyber Protect Cloud: バックアップ エージェントを手動で登録する方法
事象 Acronis バックアップエージェントのインストールに成功しましたが、その登録には失敗し、対象のコンピュータは Cyber Protection コンソールに表示されません。 あるいは、エージェントのコンピュータを別のバックアップ アカウントに登録し直す必要があります。 ソリューション 手動でバックアップ エージェントを登録するために、以下の手順を使用してください。 以下の各コマンドで使用されているアカウント名およびパスワードは、パートナーレベルの管理者アカウントの認証情報ではなく、必ずバックアップ ユーザーのアカウントの認証情報にする必要があります。 お使いのパスワードに特殊記号または空白が含まれている場合は、引用符を使用してください。 以下の手順は、Acronis Cyber...
61243: Acronis Cyber Protect Cloud: how to update the credentials to Microsoft SQL/Exchange databases in the web console
Introduction This applies to cases when the SQL/Exchange credentials were updated on the Exchange/SQL server. Solution Case 1: you are backing up the Databases separately: 1. Wait 15 minutes after changing SQL Server credentials. 2. Open Acronis web console. 3. Navigate to the Devices tab and drill down into SQL Server instance to view list of...
62808: Acronis Cyber Protect Cloud: how Microsoft 365 emails are backed up if folder is moved
Scenario In Microsoft 365, you have the Inbox folder containing all the received emails. You want to move all emails received in 2018 and earlier to a different folder. You would like to know whether these emails would be saved anew in the next incremental backup. Solution When emails are moved from one folder to another, Microsoft 365 considers...
57107: Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
You can install and repair Backup Agents in an unattended way. In order to do that you need to prepare msi and mst installation files. Create .msi and .mst installation files Download the full installation file: click on Add in Cyber Protection console and pick Offline Installer for Windows x32 or x64 depending on your platform....
62323: Acronis Cyber Protect Cloud: how to manually rebuild APS package to update js, icons or localization
Requirements OSA: 7.3, 7.4, 8.0 APS: 2.2-1994, 2.2-1997, 2.2-2007 APS Tools: 2.2-408 Upgrade APS package to the latest build Acronis Cyber Protect Cloud APS package Download and unpack zip-file from APS endpoint Download file /var/www/html/backupservice/AcronisBackupCloud.app.zip to c:\tmp Unpack all files to the directory c:\tmp...
63404: Acronis Cyber Protect Cloud Integration with ConnectWise Manage: product mapping check-list
If you're having difficulties setting up ConnectWise Manage integration or your setup doesn't produce the intended results check the steps below to see the most common mistakes and ways to quickly resolve them. Make sure to revise the information provided in the Integration Guide to refresh the basics as well. Glossary Company -...
60809: Acronis Cyber Protect Cloud Integration with ConnectWise Automate: how to disable ticket creation for a specific type of alerts
Scenario You have Acronis Cyber Protect Cloud integrated with ConnectWise Automate. Every time an issue occurs in backup service, a ticket is created in ConnectWise Automate. You might need to disable ticket creation on specific event types. This article explains, how to do it. Solution In ConnectWise Automate 11: Control Center -> Monitors -...
63329: Acronis Cyber Protect Cloud: How to prepare non-built-in administrator user to be used for application protection on Hyper-V VM
When creating an application-aware backup, you need to specify a guest OS user from Administrators group. If the guest OS user that you specify is not built-in Administrator, then the following changes must be applied in the guest OS so that this user can be used for application protection in Acronis Backup. Otherwise, you will see one of...