Knowledge Base

Issue When configuring Products in WHMCS, you have 2 options available: Provide credentials on order placement. Receive an activation email. If the first option is selected, a form in online store is displayed. There is a known issue in WHMCS 7.2 (#CORE-11375) that this form is not shown. Solution Use one of these workarounds: 1. Use the Send...

事象 以下のエラーが表示され、バックアップ、レプリケーションまたは他のアクティビティに失敗します: 「Misc network error」 エラーのログの例（こちらをクリックすると、展開されます） エラーコード: 20250646 フィールド: {"$module":"gtob_backup_command_addon_vs_15300","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"} メッセージ: TOL: Failed to execute the command. Backing up...

Acronis Managed Machine Service は、主要なサービスです。専用アカウントまたはインストール中に指定したアカウントの下で実行されます。どちらの場合でも、そのアカウントはこのサービスの実行に必要な権限を付与されます。それは、ユーザー権限のセット、特定のセキュリティ グループにおけるメンバーシップ、および HKEY_LOCAL_MACHINE\SOFTWARE\Acronis というレジストリキーの特定のキーにおける「フル コントロール」権限です。他のレジストリキーに対する権限は付与されません。 Acronis Backup エージェントのサービス Acronis Managed Machine Service というサービスを実行するユーザーは、...

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Protect Cloud When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant. Storages are grouped by locations. You can select from the list of locations and...

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...

Backing up entire machine, disks, files or system state In Cyber Protection console, click Backup: A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up....

Symptoms You have configured a backup plan to protect a website. The website contains a symbolic link. The contents of the symbolic link are not included in the backup, instead the link presented as a file. Cause Our software does not back up the content that a symbolic link is linked to (unless the content is also in the SSH user’s home...

If one of the Acronis components randomly crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.  To enable automatic dump creation, follow these steps: On the machine, where the Acronis component is installed, go to Start -> Run -> regedit.exe...

Symptoms Files/folders backup plan shows Individual files selected in Items to back up section, instead of showing paths to files. Cause This is by design behavior when more than one machine is included in the backup plan. When you apply the same File-level backup plan to several devices then the selected folders disappear from the main backup...

Symptoms Backup status widget is empty in Dashboards and Reports after Acronis Cyber Protect Cloud 21.01 release: Cause Issue in the product. Solution This issue is fixed in Acronis Cyber Protect Cloud 21.03.