Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

お使いのAcronis製品の購入元（オンラインまたは店頭）や、すでにプロダクトキーが登録されているかどうかによってプロダクトキーの確認方法が異なります。ここでは、それぞれの確認方法について説明します。 製品を使って Acronis True Image 2021、2020、2019、2018、2017、2016   サブスクリプション ライセンスのプロダクトキーは表示されません。 Acronis True Image 2021/2020/2019/2018/2017/2016 が既に Windows にインストールされている場合、アカウントのページでプロダクトキーを確認できます。 Acronis True Image 2021/2020/2019/2018/2017/2016...

Scenario You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules...

If your computer does not boot or you have a new computer without any operating system installed on it, you can boot your computer with Acronis bootable media. The bootable media is a USB flash drive or a CD/DVD with Acronis software on it. This way, you can recover from a backup in case your computer does not boot anymore. If you urgently need to...

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