Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Scenario You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules...

If your computer does not boot or you have a new computer without any operating system installed on it, you can boot your computer with Acronis bootable media. The bootable media is a USB flash drive or a CD/DVD with Acronis software on it. This way, you can recover from a backup in case your computer does not boot anymore. If you urgently need to...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

The ext4 file system support has been implemented in the following products: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5  Acronis Backup 12 / 11.7 / 11.5 / 11 Acronis Backup & Recovery 10 Build 12457 or higher Acronis Backup for VMware 9 / 8 / 7 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Snap Deploy...

The following Acronis products support Windows Server 2012 Acronis Cyber Protect 15 Acronis Disk Director 12.5 Server Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Backup for VMware 9 Acronis Snap Deploy...

Acronis Cyber Protect 15, Acronis Cyber Backup 12.5, Acronis Cyber Backup Cloud, Acronis Disk Director 12.5 IoT versions are supported if documentation contains a statement that product supports all editions/installation options of the mentioned Windows operating system: https://www.acronis.com/support/documentation/ E.g. Acronis Cyber Backup...

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