Knowledge Base

対象の製品が以下のサブスクリプション ベースの製品のどちらかであり、それを Acronis オンラインストアでご購入いただいている場合、この記事を適用できます: Acronis True Image サブスクリプション Acronis Cyber Backup (Advanced) サブスクリプション Acronis Cloud Storage サブスクリプション サブスクリプション ベースの製品には、自動更新のオプションがあります。つまり、次のサブスクリプション期間の支払いの請求が自動的に行われ、サブスクリプションはまた1年間延長されます。 この記事には、自動更新が有効になっているかどうかチェックする方法、そして、必要な場合にそれを無効にする方法を紹介しています。...

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist. After adding Acronis software components/folders to security program exclusions list, is vital to restart all...

The initial backup speed might be slower than expected when using cloud storage for the first time. Online services depend on the Internet Service Provider (ISP) for performance and are independent of the actual software. No one vendor controls the overall Internet and Internet performance is a factor with online services, unfortunately. Some...

When troubleshooting a technical issue with backup or restore from Acronis Cloud Storage, Acronis Support can request the cloud certificate from the affected machine. Acronis True Image The certificate file is located in: Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case...

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

Acronis Cloud is available in the following countries: Top popular countries: United States United Kingdom (England, Scotland, Wales, Northern Ireland) Germany France Australia Austria Belgium Brazil Canada Czech Republic Denmark Greece Hong Kong Italy Mexico Netherlands Poland Portugal Singapore Spain Sweden Switzerland Full list of countries...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Acronis クラウドストレージを使用するバックアップまたは復元の技術的な問題のトラブルシューティングを行う際、Acronis カスタマーセンターから対象のコンピュータの Cloud 証明書の提出を依頼されることがあります。　 Acronis True Image 証明書のファイルは、以下の場所にあります: Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup %allusersprofile%\Acronis\SyncAgent\OnlineBackup (Cloud 同期に関する問題の場合) Mac: /Library/Application Support/Acronis/TrueImageHome/...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...