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65177: Acronis Cyber Protect Cloud、Acronis Cyber Backup:「Misc network error」が表示され、アクティビティに失敗する場合
事象 以下のエラーが表示され、バックアップ、レプリケーションまたは他のアクティビティに失敗します: 「Misc network error」 エラーのログの例（こちらをクリックすると、展開されます） エラーコード: 20250646 フィールド: {"$module":"gtob_backup_command_addon_vs_15300","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"} メッセージ: TOL: Failed to execute the command. Backing up...
35681: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...
62942: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Symptoms Backup fails with the following error: The activity has failed because the machine has been shut down unexpectedly Example of full error log: click to expand Additional info:------------------------ Error code: 56 Module: 307 LineInfo: 0xEC69AD9EEEB1A213 Fields: {"$module":"...
59755: Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Backup plan is canceled" alert or "The operation is canceled by the user" warning
Why this alert/warning is displayed: A backup was manually canceled by a user. This alert notifies you that the last backup of this machine was not completed and your data was not protected at the expected time. In recent activities, you can see this warning: Error code: 70 Module: 309 LineInfo: 0xDB6841B7DE05E0D0 Fields: {"$...
65300: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup of files on network share finishes with warning "No such file or directory"
Symptoms You backup files and/or folders on an SMB network share. Backup finishes with a warning: No such file or directory Example of full log: click to expand Error code: 262161 Fields: {"$module":"disk_bundle_lxa64_14800"} Message: The specified file does not exist. ------------------------ Error code:...
65446: Acronis Cyber Protect Cloud、Acronis Cyber Backup 12.5: ネットワーク共有上のファイルのバックアップが終了するとき、「指定したファイルまたはディレクトリは存在しません」という警告が表示される場合
事象 SMB ネットワーク共有にあるファイルまたはフォルダ、あるいはその両方をバックアップします。 バックアップが終了する時、以下の警告が表示されます: 「指定したファイルまたはディレクトリは存在しません。」 完全なログの例（こちらをクリックすると、展開されます） エラーコード: 262161 フィールド: {"$module":"disk_bundle_lxa64_14800"} メッセージ: 指定したファイルは存在しません。 ------------------------ エラーコード: 43712520 フィールド: {"$module":"...
63066: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Symptoms Backup or a different operation (replication, recovery, etc) fails with the following error: The archive is invalid or its type is unsupported Example of full error log: | error 0x4001fb: Failed to open the backup archive by the ID. | line: 0xa1d3981537c68833 | file: e:\235\enterprise\backup\impl\location_impl.cpp:821 |...
31591: Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...
37472: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Symptoms You start a partition or disk backup with VSS-snapshot enabled; Backup fails with one of these messages: The shadow copy provider had an unexpected error while trying to process the specified operation. See the full error message Error code: 13 Module: 149 LineInfo: d1ab7fa1e56ec81c Fields: $module :...
60309: "Backup failed" alert
Why this alert is displayed: A backup did not complete successfully. When the alert is deactivated: Once a backup of the selected 'items to back up' completes successfully. How to troubleshoot: Check the log of the faulty backup operation. Check known issues: Acronis Cyber Backup 12.5 Acronis Cyber Protect Cloud These articles...