Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Scenario You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

The ext4 file system support has been implemented in the following products: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5  Acronis Backup 12 / 11.7 / 11.5 / 11 Acronis Backup & Recovery 10 Build 12457 or higher Acronis Backup for VMware 9 / 8 / 7 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Snap Deploy...

Currently the following Acronis products support Windows 8/8.1: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5 (Acronis Backup & Recovery 11.5) Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Cyber Protect Home Office (formerly Acronis...

For service providers Language Acronis Cyber Protect Cloud Acronis Cyber Files Cloud Acronis Cyber Infrastructure Bulgarian YES NO NO Chinese simplified YES YES YES Chinese traditional YES YES NO Czech YES YES NO Danish YES NO NO Dutch YES NO NO English YES YES YES Finnish YES NO NO French YES YES NO German YES...

You can download new builds under your account as described here. Acronis Cyber Protect Home Office (formerly Acronis True Image) All editions support Windows 10. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions...

シナリオ Acronis ブータブルメディアを使って、コンピュータを起動します。 Acronis ブータブルメディアがこのコンピュータのハードディスク、RAID またはネットワークインターフェース（NIC) を認識しません。 原因 殆どの場合、Acronis ブータブルメディアに特定のハードウエア機種に対応したドライバが含まれていないこと、あるいは、Acronis モジュールがデバイスにアクセスできないようなハードウェアの問題（または特性）が原因です。 ソリューション 1 お使いの Acronis ソフトウェアの最新版で作成したメディアでは、問題が再現するかどうか確認してください。 ソリューション 2 一般的な Acronis ブ―タブルメディア（Linux ベース）に、...