Knowledge Base

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist. After adding Acronis software components/folders to security program exclusions list, is vital to restart all...

When troubleshooting a technical issue with backup or restore from Acronis Cloud Storage, Acronis Support can request the cloud certificate from the affected machine. Acronis True Image The certificate file is located in: Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case...

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Scenario You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

The ext4 file system support has been implemented in the following products: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5  Acronis Backup 12 / 11.7 / 11.5 / 11 Acronis Backup & Recovery 10 Build 12457 or higher Acronis Backup for VMware 9 / 8 / 7 Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud Acronis Snap Deploy...