Knowledge Base

Issue When configuring Products in WHMCS, you have 2 options available: Provide credentials on order placement. Receive an activation email. If the first option is selected, a form in online store is displayed. There is a known issue in WHMCS 7.2 (#CORE-11375) that this form is not shown. Solution Use one of these workarounds: 1. Use the Send...

Acronis Managed Machine Service is the main service. It can run under a dedicated account or under an account, you specify during installation. Either account is given privileges that are needed for the service to work. The privileges include a set of user rights, membership in security groups, and the Full Control permissions on...

What is Acronis Cyber Exceed? It's a Beta program that allows you to access Acronis services before anyone else and share your experience with Acronis RnD Team directly. It gives you the power to influence how the product will look before the official release and it gives Acronis the opportunity to provide a better experience for all...

Symptoms Backup, replication or a different activity fails with the following error: Misc network error Example of error log: click to expand Error code: 20250646 Fields: {"$module":"gtob_backup_command_addon_vs_15300","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"} Message: TOL: Failed to...

事象 以下のエラーが表示され、バックアップ、レプリケーションまたは他のアクティビティに失敗します: 「Misc network error」 エラーのログの例（こちらをクリックすると、展開されます） エラーコード: 20250646 フィールド: {"$module":"gtob_backup_command_addon_vs_15300","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"} メッセージ: TOL: Failed to execute the command. Backing up...

If one of the Acronis components randomly crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.  To enable automatic dump creation, follow these steps: On the machine, where the Acronis component is installed, go to Start -> Run -> regedit.exe...

Symptoms Backup or replication to Cloud Storage fails with the following error: Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond Example of full error log: click to expand Error code: 1...

Symptoms Backup fails with the following error: Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issue Example of full error log: click to expand Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"CommandID":"8F01AC13-F59E-4851-9204-...

Symptoms Backup to cloud fails with: Error code: 207 Module: 161 LineInfo: 0x0B320396ADFE3CCC Fields: {"$module":"disk_bundle_vsa64_1299","IsReturnCode":"1"} Message: Failed to create an archive in location 'arl:/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX...

You need to perform the steps below on a machine where Acronis Agent and Acronis Command-Line Tool are installed. By default, Acronis Command-Line Tool is installed along with the Agent. Agent should be registered under the same Acronis Cyber Protect Cloud's account as the machine which archive you are going to validate. Sometimes it is...