Knowledge Base

Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles. About backup process Backup process can be divided into several stages: Backup process starts with checking permissions and looking for...

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible. Follow these steps to troubleshoot Acronis Scheduler issues: Get familiar with...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Windows Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7/8/10. You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select...

Acronis Notary is a service available in Acronis True Image 2017 New Generation. What is Acronis Notary Acronis Notary is a universal solution based on Blockchain technology and used for timestamping and fingerprinting any data objects and streams. After a backup, Acronis True Image 2017 New Generation calculates and sends file hash codes to the...

はじめに Acronis True Image のログは、このソフトウェアの技術的な問題のトラブルシューティングを行い、解決するために使われます。一般的なログだけでは問題が解決できない場合は、より多くの情報を取得して根本原因と適切な解決方法を調べるために、デバッグログ モードを有効にして追加のログを収集できます。　 この記事には、サードパーティ製のツールを一切使用せずに Windows および Mac でデバッグログを収集する方法を説明しています。それによって、Acronis True Image の通常のログファイルはより詳しくなり、それと同時により多くのスペースを占めるようになります。問題が解決した後は、ソフトウェアのログに占められるスペースを節約するために、デバッグログ...

Introduction Acronis True Image logs are used to troubleshoot and resolve technical issues with the software. When standard logs are not enough, additional debug logging mode could be enabled to capture more details about the issue, understand what happens, and find a solution. This article describes how to collect debug logs on Windows and Mac...

What should be checked if an Acronis Home product does not accept serial number If you are using Acronis Corporate product, see Acronis Corporate Products: Serial Number Is Not Accepted. Symptoms You insert serial number in Acronis product installation or activation wizard; You receive an error message similar to the following one: The serial...

Introduction This article instructs how to use Acronis True Image to recover Windows from a boot failure. Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow...