Knowledge Base

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

32-bit UEFI is supported by the following Acronis products and all newer versions: Acronis Backup 11.7 (all editions) Acronis Snap Deploy 5 Update 1 Acronis True Image 2017 In older and other products, there is a limitation on using Acronis products on devices with 32-bit UEFI. It is possible to protect only non-system, non-locked files,...

Contact Acronis Customer Central for a resolution If the product does not detect the hard disks in Windows, please see Acronis Product Does Not Detect Hard Disks in Windows. Symptoms You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause...

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue. Troubleshooting steps Always use the latest build of the bootable media. It should contain more...

Introduction This article instructs how to use Acronis True Image to recover Windows from a boot failure. Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow...