Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...
Contact Acronis Customer Central for a resolution If the product does not detect the hard disks in Windows, please see Acronis Product Does Not Detect Hard Disks in Windows. Symptoms You boot your machine from Acronis Bootable Media; Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC). Cause...