Knowledge Base

Health warning is reported when calculated health drops below the 70% threshold This article applies to: Acronis Drive Monitor Symptoms Acronis Drive Monitor reported the following alert for one of the disk drives monitored:   Disk health warning detected If Acronis True Image Home or Acronis Backup & Recovery software is installed...

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the System Report from the machine requested (Agent machine, Management Server etc...

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand This article applies to: Acronis Backup & Recovery 11 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be generated...

How to collect logs of SnapAPI drivers in Linux Introduction The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software. When investigating issues with Acronis Backup Software Editions for Linux, Acronis Representative may require to get detailed information on how SnapAPI module interacts with disks in Linux system...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

You either have 1) Windows Server 2008 R2, or 2) Windows Small Business Server 2011, or 3) EFI system partition, or 4) EISA service partition This article applies to: Acronis Backup & Recovery 11 Please select your environment: You are on Windows Server System Symptoms You do a backup of a Windows Server system; The backup operation log...

Collect information for investigation of Linux operating system lockups. Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a...

This article applies to: Acronis Backup for VMware (Acronis vmProtect) Introduction Acronis Backup for VMware (Acronis vmProtect) can be used to back up and recover the virtual machines hosted on VMware ESXi servers and to migrate physical machines to virtual environment. During migration Acronis Universal Restore technology is used to allow the...