Knowledge Base

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand This article applies to: Acronis Backup & Recovery 10 Advanced Server Acronis Backup & Recovery 10 Server for Windows (Standalone) Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition Acronis Backup...

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual Appliance etc...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

How to collect logs of SnapAPI drivers in Linux Introduction The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software. When investigating issues with Acronis Backup Software Editions for Linux, Acronis Representative may require to get detailed information on how SnapAPI module interacts with disks in Linux system...

Health warning is reported when calculated health drops below the 70% threshold This article applies to: Acronis Drive Monitor Symptoms Acronis Drive Monitor reported the following alert for one of the disk drives monitored:   Disk health warning detected If Acronis True Image Home or Acronis Backup & Recovery software is installed...

Windows System Information file lets an Acronis Support Representative have a better insight into situation Introduction Windows System Information file can be useful for troubleshooting an issue that occurs when working in Windows. Windows System Information export contains the following details: Operating system System drivers Running tasks...

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups The supported operating systems are: Windows 2000 and later For gathering the necessary diagnostic...

Acronis レポートは、ハードディスクドライブのパーティションの構造とファイルシステムの構造に関する情報を収集します。 説明 アクロニス カスタマーサービスにご連絡頂く際には、ユーザーがコンピュータ上で実行できる Acronis レポートユーティリティの出力情報をご提供ください。Acronis レポートユーティリティは次のリンクからダウンロードすることができます。 http://download.acronis.com/support/AcronisReport.exe Acronis レポートの出力は次の項目で構成されます。 パーティション構造の概要を知ることができる簡単なパーティションレイアウト。 BIOS がドライブをどのように認識しているかを知ることができるドライブ BIOS...

This article applies to: Acronis Backup for VMware (Acronis vmProtect) Introduction The article describes the steps to troubleshoot the ESXi host configuration recovery failures. Solution Follow these steps to troubleshoot the ESXi host configuration recovery failures: Get familiar with technology of ESXi host configuration recovery...