Knowledge Base

Windows 7 reached end of support on January 14, 2020. Microsoft will no longer provide users with software updates and security updates or fixes. On this page, you will find some frequently asked questions about using Acronis products on Windows 7 machines after end of support. Which Acronis products support Windows 7?...

Symptoms You have Acronis Cyber Infrastructure 3.0.4 and want to update it to version 3.0.5. In the web console, you click Check for updates, but don't get any result. Cause Issue in the product. Solution Acronis development team is working in the issue. Meanwhile, please use this workaround. Restart Vstorage UI backend with following...

Symptoms Working from a Windows computer, you want to download the Mac client for Acronis Files Cloud. You only see installation packages for Windows and mobile devices. Cause Acronis Files Cloud offers installation packages based on the operating system of the machine you are currently working on. Mac client will be available when you open...

Symptoms You change Items to back up section of the backup plan: add or remove some of the protected items. Changes are not saved. Cause Issue in the product. Solution Acronis development team is working on the issue. This article will be updated as soon as the fix becomes available. As workaround, do the following: Click the gear icon and then...

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Symptoms A Linux machine backup fails with this error message: Message: Failed to create volume snapshot. ------------------------ Error code: 5832705 Fields: {"$module":"disk_bundle_lxa64_15300","device":"/dev/md1"} Message: Common I/O error. You see these errors in /var/log/messages/ Jan  6 23:22...

Symptoms After updating Acronis Agent to build 12.5.14800 or higher, logs in %ALLUSERSPROFILE%\Acronis\BackupAndRecovery\MMS\ consume a lot of drive space. Solution Problem happens because logs for the 'dml core' component (introduced in version 8.0) are created using 'debug' level despite 'information' log level is set in...

Make sure the necessary services are started Symptoms You try to clone a disk in Acronis True Image. Operation fails with the following error: Failed to create the scheduled task Cause The likely cause is that the Acronis Scheduler2 service and/or processes are not running properly. This service is responsible for executing tasks.  Solution...

Symptoms Incorrect value of location capacity is shown in location properties in Backup Management Console: Cause Issue in the product. Acronis development team is working on the issue, it will be fixed in the next version. Solution Check the cloud storage capacity (quota for storage) in Management Portal.

Symptoms Installation of Acronis Agent for Windows on a machine with ARM CPU architecture fails with: This app can't run on your PC. Cause Acronis Backup 11.7, 12 and 12.5 and Acronis Cyber Cloud services (including Acronis Backup Cloud) do not support ARM and ARM64 CPU architecture. These Acronis products cannot be installed on ARM-based...