Knowledge Base

Symptoms You've deployed Azure Virtual Machine with OS Windows 11 Enterprise multi-session. You're trying to assign the license Acronis Cyber Protect Advanced Workstation to the virtual machine. You see no option to choose the license. Cause Issue in the product. This article will be updated as soon as the problem is...

Symptoms The Tenant is located on the EU DC and the storage is baas-fes-eu7.acronis.com Starting from 22nd of March 2023, backups to Cloud fail with “[Archive Server]: storage request timeout” Cause Issue on the DC side. This article  will be updated as soon as the problem is fixed.  

Symptoms Starting from 21st of March, backups to Acronis Cloud fail with the errors: “[Archive Server]: unable to resolve dependent service” or “i/o timeout” This issue mostly affects US DCs. Cause Network issues on DCs. The issue has been fixed.

Symptoms Backup fails with "Operation failed due to a temporary issue in the cloud storage" In the activity details, you see the errors "Object is invalid", "Invalid descriptor": Example of full error message: | error 0x29b001d: Object is invalid | linea: 0x5f25c37074a544c0 | archivo: d:\1108\processor\backup\...

Symptoms You are using abgw-fra2-arp1 Starting from 14th of March, backups to Acronis Cloud fail with the errors: “Storage request timeout” or “Cloud storage is temporarily unavailable” This issue mostly affects EU DCs. Cause Issue on the storage side. This issue is resolved.  

Symptoms You are backing up a device with macOS Big Sur or newer OS version Backup randomly fails with "Operation failed due to a temporary issue in the cloud storage" In the error details, you see the message "Interrupted system call" Example of full error message: Error code: 262160 Fields: {"$module":...

Acronis Cyber Protect Cloud has been tested for compatibility with Microsoft Azure Stack HCI environments and confirmed to work properly in the following scenarios using an Agent-based approach (installing the Protection Agent inside a VM): 1. Installing/uninstalling the Agent for Windows/Linux inside the guest OS of a VM hosted on Azure Stack HCI...

Introduction After enabling URL filtering module in a protection plan and adding websites to Blocked list, you have noticed one or more of the following behaviors: URL filtering is not blocking pages which are supposed to be blocked according to the URL filtering settings. Pages are only partially blocked (e.g. part...

Symptoms You have a mac machine on ARM CPU (M1 chip) After agent update to C23.02, Cyber Protect Monitor doesn't start anymore.   Cause Issue in the product. This issue will be resolved in an upcoming release. This article will be updated as soon as the issue is resolved.

Symptoms You have created a protection plan with Antivirus & Antimalware protection and URL filtering modules enabled After updating the agent to C23.02, Windows goes to BSOD with error "DPC_WATCHDOG_VIOLATION" Cause Issue in the URL filtering driver. Solution The issue has been fixed in the new Agent build...