62818: How to collect system report on macOS


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Last update: 13-12-2021

Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any).

If Acronis product is installed on your system, see appropriate article for instructions:

If no Acronis products are installed on your system, or if instructions from the above articles are not applicable for some reason, follow the steps below to collect system information on a Mac:

  1. Download sysinfo.zip
  2. Double-click the .zip archive file to extract the sysinfo.sh script
  3. Open Terminal and run the following commands:

    sudo chmod a+x <path_to_sysinfo.sh_file>
    sudo <path_to_sysinfo.sh_file>

    e.g. if sysinfo.sh file was placed on desktop:

    sudo chmod a+x /Users/<username>/Desktop/sysinfo.sh
    sudo /Users/<username>/Desktop/sysinfo.sh

    Provide root password if prompted

  4. The report file with name sysinfo-<date-and-time>.tar.bz2 will be automatically saved to the /Library/Application Support/Acronis/sysinfo directory.