| error 0x1350016: TOL: Failed to execute the command. Backup plan
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Running Python script
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D77E80BD-410A-468E-B593-FC8467A0D91B
| $module: service_process_vsa64_12210
|
| error 0x23d0001: Failed to run Python script 'pyvfs:staging?calculate_backup_set'.
| line: 0x2020586611746950
| file: e:\280\enterprise\pybind\tol_supp\src\command.cpp:131
| function: PyShell::RunScriptCommand::ExecuteLogic
| $module: pybind_tol_supp_vsa64_12210
|
| error 0xa100cb: Failed to get information about the backups.
| line: 0xb320396adfe4180
| file: e:\306\enterprise\mms\managers\archive\impl\private_manager.cpp:1755
| function: ArchiveManagement::PrivateArchiveManager::GetSlicesInfo
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_12210
|
| error 0x12700a7: Failed to get the address of the registration server.
| line: 0xcfda2680d1854165
| file: e:\306\enterprise\backup\online\account\impl\account_server_impl.cpp:85
| function: Backup::Online::AccountServerImpl::GetRedirect
| $module: disk_bundle_vsa64_12210
|
| error 0x40014: Access to the file is denied.
| line: 0x78eaa8ce283ee06b
| file: e:\306\enterprise\backup\online\account\impl\response_status.cpp:50
| function: Backup::Online::ResponseStatus::MakeErrorForStatus
| $module: disk_bundle_vsa64_12210
|
| error 0x1270004: The tenant is disabled or inactive
| line: 0x5dba3f1baa5e6458
| file: e:\306\enterprise\backup\online\account\impl\user_account_impl.cpp:468
| function: Backup::Online::RpcRequests::PerformRequest
| $module: disk_bundle_vsa64_12210

or

Error 0x1350016: TOL: Failed to execute the command. Backup plan
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Running Python script
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D77E80BD-410A-468E-B593-FC8467A0D91B
| $module: service_process_vsa64_12210
|
| error 0x23d0001: Failed to run Python script 'pyvfs:staging?calculate_backup_set'.
| line: 0x2020586611746950
| file: e:\280\enterprise\pybind\tol_supp\src\command.cpp:131
| function: PyShell::RunScriptCommand::ExecuteLogic
| $module: pybind_tol_supp_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Getting information about backups
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 3CC14D08-3D75-46C4-AB00-431B0E3868A3
| $module: staging_command_vsa64_12210
|
| error 0xa100cb: Failed to get information about the backups.
| line: 0xb320396adfe4180
| file: e:\306\enterprise\mms\managers\archive\impl\private_manager.cpp:1755
| function: ArchiveManagement::PrivateArchiveManager::GetSlicesInfo
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_12210
|
| error 0x2710001: Failed to discover the front-end server that serves your account.
| line: 0x6592a83aa4ae5cdb
| file: e:\306\core\network\astorage\cert_storage\cached_setup.cpp:126
| function: `anonymous-namespace'::DiscoverFesUri
| $module: disk_bundle_vsa64_12210
|
| error 0x12700a7: Failed to get the address of the registration server.
| line: 0xcfda2680d1854165
| file: e:\306\enterprise\backup\online\account\impl\account_server_impl.cpp:85
| function: Backup::Online::AccountServerImpl::GetRedirect
| $module: disk_bundle_vsa64_12210
|
| error 0x40014: Access to the file is denied.
| line: 0x78eaa8ce283ee06b
| file: e:\306\enterprise\backup\online\account\impl\response_status.cpp:50
| function: Backup::Online::ResponseStatus::MakeErrorForStatus
| $module: disk_bundle_vsa64_12210
|
| error 0x1270004: Owner tenant of machine is disabled or inactive
| line: 0x5dba3f1baa5e6458
| file: e:\306\enterprise\backup\online\account\impl\user_account_impl.cpp:468
| function: Backup::Online::RpcRequests::PerformRequest
| $module: disk_bundle_vsa64_12210

Check the user, the tenant it belongs to and its parent tenants and enable it/them:

1. Open the management portal.
2. In Clients, navigate to the tenant to which this user belongs and check its status.
3. If it is Disabled, hover over the tenant and click the ... icon, and then click Enable:
   
4. Using the bread crumbs in the upper left corner, check all the parent tenants:
   
   Make sure their status is Active.
5. Navigate back to the affected tenant.
6. Click Users.
7. Check the status of the affected user.
8. If it is Disabled, hover over the user and click the ... icon, and then click Enable:
   
9. Open Cyber Protection console.
10. Revoke the affected backup plan:
    
11. Again, open the management portal.
12. Disable the user/tenant.

You should not get any notifications from this user/tenant.

Check the user, the tenant it belongs to and its parent tenants and enable it/them:

1. Open the management portal.
2. In Clients, navigate to the tenant to which this user belongs and check its status.
3. If it is Disabled, hover over the tenant and click the ... icon, and then click Enable:
   
4. Using the bread crumbs in the upper left corner, check all the parent tenants:
   
   Make sure their status is Active.
5. Navigate back to the affected tenant.
6. Click Users.
7. Check the status of the affected user.
8. If it is Disabled, hover over the user and click the ... icon, and then click Enable:
   
9. Re-attempt backup.

It should run successfully now.

In audit logs, you can check who of the administrators disabled the user/tenant and when.