61993: Acronis Cyber Protect Cloud: how to upgrade to the new cloud-to-cloud Microsoft 365 backup in version 7.8

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Last update: 18-11-2022

If you already use the Acronis Cyber Protect Cloud’s agent-based or cloud-to-cloud 1.0 backup to protect Microsoft 365 data, follow the steps listed below to start using the new cloud-to-cloud backup solution (C2C 2.0) introduced in Acronis Cyber Protect Cloud 7.8. In addition, below is a short Q&A that clarifies some question related to the upgrade.

How to upgrade

Frequently asked questions

How can I see a feature-by-feature comparison of the agent-based backup and the new cloud-to-cloud version?

There is a table that compares functionality of the agent-based and new cloud-to-cloud versions on this page.

Will the new features only be available in the new C2C version or can I find them in the agent-based version as well?

The new features (including backup for SharePoint Online and OneDrive for Business) are only available in the new C2C backup.

Is it possible to export archives made with the new cloud-to-cloud backup from Acronis Cloud Storage to local storage?

Downloading Microsoft 365 archives from Acronis Cloud Storage to local storage is not supported in this version of Acronis Cyber Protect Cloud.

Where can I find the new cloud-to-cloud backup documentation?

This section of the Acronis Cyber Protect Cloud documentation has the information you are looking for.

In which Acronis Cyber Protect Cloud data centers is the new cloud-to-cloud backup available?

The new C2C backup for Microsoft 365 is already or will be available in all data centers after the 7.8 version rollout. Here is a table that details regional service availability: https://kb.acronis.com/servicesbydc

As a service provider or a reseller, what should I do to activate the new C2C 2.0 functionality for my customers?

After the rollout of Acronis Cyber Protect Cloud 7.8 in your data center, simply activate the cloud-to-cloud offering item for the customer tenants. You don’t have to remove C2C 1.0 or agent-based configurations in Cyber Protection console to start using C2C 2.0.